Assistant Director for Counseling
Posted on Nov 11, 2018 by Georgetown University
Assistant Director for Counseling
The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. Most clients make multiple inquiries or visits per year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. This position manages approximately 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.
With limited supervision from the Associate Director of Student Financial Services, the Assistant Director for Counseling delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. This position is responsible for preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies. It also supports established procedures to ensure compliance with applicable laws, regulations, and University policies. Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling required for the administration of this aid. Duties include but are not limited to:
- Administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.
- Assures quality in awarding financial aid by reviewing, evaluating and processing aid applications. Maintains accurate and records using established office procedures in the Banner system.
- Communicates with Program Coordinators in the Office of Student Financial Services, and staff in other University departments, to resolve issues pertaining to individual students.
- Other duties as assigned.
- Bachelor's degree and part-time or full-time work experience with counseling, customer service, and/or administrative support
- Demonstrated ability to collect and analyze data and to use independent judgment where appropriate
- Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services
- Experience with and knowledge of PC based administrative software
- Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office
- Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes
- Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling that is required for the administration of this aid
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