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Assistant Director for Counseling

Posted on Nov 11, 2018 by Georgetown University

Washington, WA
Health Care
23 Oct 2018
Annual Salary
Full-Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Assistant Director for Counseling

The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential and current undergraduate and graduate applicants for aid each year. Most clients make multiple inquiries or visits per year. The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. This position manages approximately 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.

With limited supervision from the Associate Director of Student Financial Services, the Assistant Director for Counseling delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. This position is responsible for preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies. It also supports established procedures to ensure compliance with applicable laws, regulations, and University policies. Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling required for the administration of this aid. Duties include but are not limited to:

  • Administers over scholarship, loan and work programs to over 1,250 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.
  • Assures quality in awarding financial aid by reviewing, evaluating and processing aid applications. Maintains accurate and records using established office procedures in the Banner system.
  • Communicates with Program Coordinators in the Office of Student Financial Services, and staff in other University departments, to resolve issues pertaining to individual students.
  • Other duties as assigned.

Requirements

  • Bachelor's degree and part-time or full-time work experience with counseling, customer service, and/or administrative support
  • Demonstrated ability to collect and analyze data and to use independent judgment where appropriate
  • Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services
  • Experience with and knowledge of PC based administrative software

Preferred Qualifications

  • Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office
  • Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes
  • Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling that is required for the administration of this aid

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Submission Guidelines:

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Need some assistance with the application process? Please call . For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Reference: 559289547