Service Administrator

Posted on Nov 18, 2018 by Penske

West Chicago, IL 60185
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time


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Position Summary:

The Service Administrator will provide administrative support to the Service Department by updating service related systems and contacting customers on a regular basis. This position is also responsible for the completion of all paperwork related to the Service Department.

Major Responsibilities:

-Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O's, schedule pick-ups and vendor outside work.

-Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail.

-Assist with parts inventories and cycle counts, procurement, storage and billing.

-Complete yard checks and/or safety inspections

-Assist with shop administrative processes and run reports as scheduled

-Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures

-Recording attendance of shop personnel

-Ordering supplies, mailing, and scheduling

-Accident reporting and administration

-Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks

-Operates computer terminal to input and retrieve data

-Opens and routes incoming mail, answers correspondence, and prepares outgoing mail

-Other projects and tasks as assigned by supervisor

Reference: 559217459