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SENIOR COMMUNITY RELATIONS OFFICER

Posted on Nov 13, 2018 by Public Transportation Services Corporation (PTSC)

Los Angeles, CA 90001
Public Sector & Government
Immediate Start
Annual Salary
Full-Time

Basic Function

Conducts the more complex staff work in connection with community outreach, preparation and dissemination of informational materials, training, mitigation, and rapid response resolution for Metro's On the Move Riders Program. Provides high-level liaison work between Metro and passengers, and external stakeholders such as elected officials, businesses, and community and special interest groups regarding Metro's transit services, systems, and programs relating to the older adult population.

Example Of Duties

  • Serves as lead staff in planning, implementing, and managing assigned Construction Projects and other special projects designed to meet community and project needs
  • Plans, implements, and manages publicity efforts, strategies, and outreach programs in relation to bus operations, rail and bus safety education, major corridor studies, major programs and initiatives, and capital projects to define community needs, obtain their input, gain their support, and keep community members and elected officials informed
  • Meets and confers with Metro staff, external stakeholders, and project contractors to resolve conflicting or divergent opinions and to effect mutually acceptable solutions
  • Researches incidents, complaints, and concerns including difficult and sensitive problems, and interfaces with management at all levels of the organization and with contractors to resolve issues
  • Recommends strategies to promote Metro's strategic goal and objectives
  • Serves in a resource capacity to representatives of government entities, school districts, businesses, residents, and community agencies
  • Provides support to project management and department, and inter-department management in board presentations, community outreach, and in coordinating construction activities and mitigations
  • Researches, writes, edits photographs, helps design, posts, and distributes informational materials and news
  • Prepares and makes presentations to management, public officials, community groups, schools, and other stakeholders
  • May prepare Request For Proposals for promotional and/or professional services; negotiates and monitors contracts to ensure compliance with project goals
  • Develops content for collateral material to educate the public on construction activities and develops social media marketing campaigns and outreach events
  • May act as bilingual representative (if appropriate) of Metro at various functions and events or may act as translator of informational materials disseminated to the public
  • Carries out construction impact mitigation programs in relation to transit corridor projects
  • Keeps the community and elected officials informed of construction impacts related to construction project
  • Keeps abreast of current and proposed activities and programs and applicable regulations by attending Board, Project and community meetings
  • Promotes Metro's projects, programs and initiatives by disseminating public information, coordinating and facilitating or attending community meetings and special events
  • Prepares correspondence, reports, newsletter, and talking materials as requested by management or public officials
  • Plans and conducts safety education outreach program before and during construction
  • Coordinates and conducts self-guided bus and train ours of Metro's system throughout the Los Angeles County to members of the community
  • Serves as liaison between Metro and public and private agencies, citizens, and community and advocacy groups to build strategic relationships with community stakeholders and opinion leaders to achieve resolutions for transportation and public works related projects, programs, operations and initiatives
  • Contributes to ensuring that the EEO policies and programs of Metro are carried out

Requirements For Employment

  • Bachelor's degree - Communications, Public Administration, Business, Human Services, or other related field
  • 3 years journey-level experience performing community relations work
Preferred Qualifications:
Due to the competitiveness of the recruitment, consideration may be given to those candidates who demonstrate the following additional qualifications:
  • Experience working with and providing training to Older Adults
  • Experience working with and applying ADA compliance, preferably as it relates to older adult training programs
  • Experience providing travel training
  • Experience with full cycle event planning including planning, designing, and implementing large-scale events to meet department goals
Selection Conditions:
  • Must be willing to be on call and work evenings and weekends

Knowledge:

  • Theories, principles, and practices of community relations
  • Structure, functioning, and protocol of local government, public agencies, and community groups
  • Protocol of communicating with and for public agencies
  • Group dynamics and community organizing techniques
  • Research, and analytical techniques, methods, and procedures
  • Relevant software applications
  • Local transit fixed routes
  • Marketing and branding
  • ADA Compliance

Abilities:

  • Engage with the older adult population to identify and access mobility needs
  • Facilitates tours
  • Engage extensively with various groups in the community, including K-12, college, and university students, persons with disabilities, and older adults
  • Plan, design, and implementing large-scale events
  • Design, implement, and manage public or community programs to promote Metro's services and programs
  • Communicate effectively orally and in writing
  • Represent Metro before the public
  • Write clear, comprehensive reports
  • Analyze situations, identify problems, recommend solutions, and evaluate outcomes
  • Exercise sound judgment and creativity within established guidelines
  • Coordinate multiple projects and meet critical deadlines
  • Understand, interpret, and apply relevant policies, laws, regulations, and contracts
  • Interact professionally with various levels of Metro employees and outside representatives
  • Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone:
or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Reference: 559142105