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Customer Success Solution Architect

Posted on Jun 2, 2022 by Request Technology

Not Specified, PR
IT
Immediate Start
Annual Salary
Full-Time

Customer Success Solution Architect

Salary: $120k-$160k + 10% Bonus

Location: Remote

*We are unable to provide sponsorship for this role*

*Bonus Eligible*

A prestigious company is seeking a Customer Success Solution Architect that will identify, lead and manage a set of industry focused solution opportunities with a variety of Customers.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 10+ years' experience in technology solutions, practice development, architecture, consulting, and/or technology domain or master's degree in Computer Science, Information Technology, Engineering, or related field AND 5+ years of experience in technology solutions, practice development, architecture, consulting, and/or technology domain OR equivalent experience.
  • Cloud computing, API, mobile platform architecture preferably with iOS and Android, data architect with XMP, Hadoop, Python.
  • Technical or Professional Certification in domain
  • Specialty skills including but not limited too - Enterprise Architecture, IT Portfolio Lifecycle Optimization, Organizational Design and Change Management, and IT governance
  • Solid understanding and experience with the implementation/adoption of key solutions and services such as Cloud, AWS, Business Analytics, Devices and Mobility

Responsibilities

  • Works with the Customer Success Manager and Project Leaders to identify constraints and multi-Customer dependencies and communicate across stakeholders at the Customer
  • Drives agreement using architectural best practices, restrictions and dependencies and documents accordingly considering risks, costs, and reward. Provides technical credibility by communicating and documenting constraints and sound technical acumen. Provides thought leadership and uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations, leveraging solution expertise.
  • Creates new or enhances improvements to existing intellectual property. Anticipates and addresses organization- and industry-wide gaps, patterns, and needs to drive changes. Identifies which ideas should be culled, with consideration for scale across customers. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery.
  • Develops a network of internal and external relationships with senior-level decision makers at accounts and partners to build influence in addressing problems and/or blockers.
  • Serves as an advisor to key accounts and internal stakeholders while staying up to date on products and services and technical industry offerings. Provides guidance and mentorship where needed and appropriate.

Reference: 1615631389

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