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Technical Writer - PERMANENT

Mercator IT Solutions

Posted on May 31, 2022 by Mercator IT Solutions

Not Specified, United Kingdom
Immediate Start
Annual Salary

Technical Writer

HMRC is undergoing a large digital transformation, making public services digital by default, and simpler, clearer and faster to use.

We work in small, agile teams of developers, designers, content people and others. We build a minimum viable product quickly, then iterate wildly - always asking how we can make things better for users, who are at the centre of everything we do.

We need a Technical Writer to be an integrated part of the team to ensure that the instructions for how to use the platform are clear and useful, and also to document the technical requirements of the platform.

About the Technical Writer


Must have experience of infrastructure used as a platform for a range of applications.

Has experience as a Technical Author and produced documentation for at least one complex and significant system.

Has proven ability to understand technical concepts and translate them into simple, accessible content.

Can explain complex, technical ideas in a way the target audience of technical and non-technical people can understand.

Has produced structured documentation and can explain why a certain structure was chosen.

Has worked in an agile environment and likes to work in a dynamic environment.

Champion good documentation but is able to be pragmatic when required - Strong opinions, loosely held.

Is genuinely interested in making technology accessible.


Experience of creating documentation for infrastructure

Understanding of cloud-based infrastructure offering

Experience from documenting software APIs

Understanding of open source software and approach to documentation

What we offer in return:

  • A competitive salary and pension scheme - 3% contribution (employee must put in 5%)
  • The flexibility to work from home
  • Access to schemes such as the Cycle to work scheme, weekly Yoga/Mindfulness classes etc
  • 25 days holiday plus Bank Holidays
  • Exposure to working with well-known public and private sector organisations
  • Company Pension Contribution
  • Personal Development Budget - equal to 5% of your annual salary

Reference: 1613220398

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