Level 1/Level 2 Support Consultant (Windows 10, Office, iOS, Android) - Antwerp - Dutch speaking

Level 1/Level 2 Support Consultant (Windows 10, Office, iOS, Android) - Antwerp - Dutch speaking

(Level 1 Support, Level 2 Support, L1, L2)

One of our Blue Chip Clients is urgently looking for a Support Consultant (Level 1/Level 2)

Please find some details below:

Role Name Site Support Practitioner

Language(s) English, Dutch (even better with French)

Role Description:

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes)

Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/basic and intermediate level troubleshooting

Demonstrated technical understanding of a broad range IT infrastructure environments

Strong understanding of effective customer service

Relevant technical knowledge of Windows 10 and Microsoft Office suite of products

Ability to troubleshoot and resolve desktop hardware faults

Build new laptop

Mobile support: iOS, Android

Basic printer support

Primary Skillset

MUST HAVE

Infrastructure Operations

Secondary Skillset

Customer Service

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.