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BigPanda AI Tech Lead

Request Technology - Craig Johnson

Posted on May 27, 2022 by Request Technology - Craig Johnson

Virginia, VA
Immediate Start
Annual Salary

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Enterprise Company is currently seeking a BigPanda AI Tech Lead. Candidate will be responsible for solutioning and delivering valuable AIOps Observability services across the organization. Candidate will have a significant impact on team and within the organization, playing a significant role in enabling the AIOps Observability capabilities.


  • Lead and assist the team with setting up the ingestion of monitoring alerts and normalizing the data from approximately thirty different monitoring sources
  • Providing technical expertise for the AIOps Event Correlation Event Correlation (BigPanda) capability on the team and training junior team members on how to support this new capability
  • Assisting the Service Owner in shaping the AIOps Event Correlation Event Correlation Roadmap
  • Enabling a scalable, state of the art platform to facilitate the delivery of leading edge AIOps Observability services
  • Collaborating with IT teams to understand their requirements and deliver solutions to advance our AIOps Event Correlation capabilities
  • Alignment with the Enterprise Logging & Monitoring strategy and playing a crucial role in delivering key achievements to reduce Mean Time To Repair and increase our overall IT Stability and Availability posture


  • Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or equivalent field
  • 8 to 10 years of related professional experience and 2+ years of BigPanda experience
  • Experience with communicating technology solutions to a diverse audience, including the business, IT, and IT leadership teams
  • Experience working and delivering in an Agile environment
  • Background with Elastic and cloud infrastructure towards connecting systems/vendors together
  • Experience with API connectivity and webhooks for sending and receiving data
  • Familiarity with JSON as a medium for exchanging data
  • Understanding of data objects and enrichment, including regular expressions
  • Experience with an object-oriented language, primarily with Python and/or Node JS
  • Ability to transform and manipulate databases for BI Analytics and dashboard creation
  • Building end to end processes and driving iterative improvements over time
  • Ability to measure success to help demonstrate value to senior leadership
  • Diverse IT Monitoring background (Application, Network, Infrastructure, etc.)
  • ITSM and ITIL process and functional experience
  • Experience with ServiceNow and its service offerings
  • Experience using AIOps and driving efficiencies through automation to reduce Incidents/MTTR
  • Technical Subject Matter Expertise with BigPanda
  • Experience with service ownership within an enterprise organization
  • Ability to drive alignment amongst internal stakeholders
  • Building a service roadmap that align to positive business outcomes
  • Working with customers and vendor towards providing feature requests, including understanding impact and urgency
  • Leading and documenting training materials with an enablement mindset

Reference: 1609152409

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