Service Delivery Director

An exciting leadership opportunity within the Italian entity of a Global fortune 500 IT Digital Transformation service provider. The role sits within the EMEA Services Delivery leadership team which is responsible for delivering professional and managed services to clients across a full range of technology and software offerings delivering a scaled, consistent client experience and methodology through four centres of excellence (COE).

1) The Service Design & Delivery team take the lead on designing client solutions in partnership with our clients before planning and executing the end-to-end engagement.

2) The Engineering team provide innovative migration and implementation activities both automated and scripted, to achieve maximum efficiency, consistency, and performance.

3) The Customer Operations team provide high-quality customer support across the region from multiple delivery centres.

4) The software Consulting team provide expertise in optimisation and compliance services to clients on-premise or in the cloud, maintaining cost efficiency and savings.

Complementing our 4 COE's are the Service Delivery Management team. Located in every country, they manage the client experience to ensure a truly client-centric approach across EMEA.

Responsibilities:

• Lead, coach and develop the team (up to 50 heads), to promote teammate satisfaction through mentoring, development, and career planning; creating a high performing team with a strong succession benchmark, enabling career progression.
• Act as strategic thought leader, actively participating in shaping future business success and to be proactive amongst peers in providing and initiating strategic input on future opportunities and direction.
• Develop and evolve the regional Services Delivery Management strategy in close alignment with the wider EMEA Services organisation, the go to market and solutions business unit and the Country Manager(s).
• Responsible for developing and executing business plans to ensure the successful delivery of the strategy in line with timescales and budget.
• Evaluate the business portfolio and determine the appropriate range of markets and activities.
• Drive profitable growth in line with revenue and gross profit targets for the assigned region.