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Services Product Manager

Posted on May 25, 2022 by Access Group

Not Specified, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

** Please note this role can be remote based anywhere in the UK **

What are we all about?

At Access we love software and how technology never stays the same. We're one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.

About You:

You are an experienced Services Product Manager or Services Portfolio Manager with extensive experience in identifying and driving the creation and release of profitable service offerings to meet business, market and customer needs. Someone who is creative and highly organised, you will be able to work with cross-functional teams to execute your customer-focused plans.
You will be excited to join a fast-paced company to help us execute existing plans but also help us identify new Service and revenue streams across our ever-expanding software portfolio and exciting international growth.

Day-to-day, you will:

• Drive on-going adoption and divisional engagement for Access FlexPoints and associated services catalogues. Exceeding associated revenue and consumption goals.
• Drive research and work with Divisional subject matter experts to identify requirements for new or improved Service offers
• Enable sales and pre-sales teams to sell Services offers through availability of sales trainings and assets
• Work with Access Consulting Services, Implementation teams, Development Services, Customer Success teams to ensure optimal service delivery and efficiencies
• Be a change agent for internal system and process improvements to drive operational excellence
• Work with acquisition teams to drive adoption of your services portfolio for newly acquired businesses.
• Conduct pricing vs. revenue analysis for assigned offers and help identify innovative cost reduction solutions for assigned offers
• Work with financial teams to develop financial P&L performance, forecasting, and ROI
• Be flexible to help create and drive other Service offers across Access.

Skills and Experience:

• Customer centric, experienced product and business manager with a high degree of commercial and business acumen within the IT Services, SaaS, ERP, Cloud or Customer Success domain.
• Results driven - accountable, able to balance strategic thinking with attention to detail and operational end-to-end delivery, problem solving, prepared to go over & above when required.
• Innovative self-starter - curious and driven to understand data, trends and performance.
• Excellent organisational skills - prioritisation, resource management and project management.
• Strong understanding of the dynamics and leading cross-functional teams, with the ability to creatively problem solve and deliver successful outcomes.
• Strong operational mind set, decisive, get it done mentality with the ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal,
• Excellent communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers, cross-functional teams and senior leadership.
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities in a fast-changing environment.
• Defining end-to-end customer journeys and leading cross-functional team to create the assets needed for these journeys, from market awareness, sales engagement, service delivery and on-going support.
• Market research & segmentation experience.

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)
• The Access Group Big Break: our all-expenses paid holiday to Spain

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.
We love the fact that we're all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you're qualified, we can't wait for your application.

Reference: 1607196514

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