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Technical Learning Consultant

Posted on May 25, 2022 by Access Group

Loughborough, Leicestershire, United Kingdom
Immediate Start
Annual Salary

Consultant - Learning Solutions
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. We're one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more.
About You:
·Do you enjoy working with customers to understand their business needs, helping them create a team to deliver a solution that can help them meet their business objectives?
·Do you thrive on building strong business relationships, developing and growing the business and driving Customer Satisfaction?
·Do you like to manage delivery relationships with large customers provide oversight of multi-phased, complex solution concepts?
The role:
The Consultant is responsible for the end-to-end delivery of multiple customer programmes involving multiple Access products. You will own the programme from sale to kick-off, handing over to colleagues in Support and beyond. It is essential that you lead both customer programmes and fellow Consultants and ensure delivery of product best practice.
Responsible for managing customer escalations and this role will carry a personal revenue and utilisation target, as well as actively working to help achieve team targets/customer satisfaction and product knowledge targets
Abroad range of IT and consulting experience, with deep functional knowledge of Learning Solutions. This customer-facing role is the main Access representative in a customer's project and requires outstanding relationship management skills.
Day-to-day, you will:
·Working closely with Account Managers and customer Success managers to identify opportunities.

·Project owner and accountable for successful delivery of projects or consultancy engagements, establishing what the customer views as success criteria and managing to those expectations.

·Responsible for overall client satisfaction and management of day-to-day client-level relationships, from client project team members to board level executives.

·A hands-on product expert for Learning and at least two other products with a "Workspace first" mentality who will often be called upon to act as Solution Architect, pre-contract, on large, multi-product deals.

·Ability to lead multiple programmes and customers on their implementation journey using industry know-how and product best practice, delivering great customer satisfaction, delivering projects to time and budget.

·Works with the Product team and Support team when required to resolve specific customer issues or support in the development of the Software.

·Provide the functional and technical expertise to ensure successful project delivery through delegation, communication and cross-departmental and divisional coordination.

·Must be able to command a group audience and lead discussions including best practice, solution delivery strategy, professional services methodology and executive-level requirement gathering.

Skills and Experience:

·Extensive knowledge of Learning systems and their configuration, best practise and legislative requirements.

·Proactive, works at pace, goal orientated with a strong delivery/milestone focus, constantly exceeding customer expectations.

·Strategic thinker who can turn business objectives into technical solutions.

·Strong communicator with the ability to influence others in a matrix-team environment

·Collaborative and consultative work style with experience of working with all levels of clients and stakeholders up to and including board level.

·Excellent time management, happy to travel to meet client and project needs.

·Strong executive presence and demonstrated ability to build, extend, and maintain senior client relationships

·Experience of related systems and integration

·Experience of Crystal Reports or other similar or equivalent reporting packages

·Consultancy experience, including team leadership and involvement in selling professional services

·Experience of escalation resolution

·Project management experience

·Relevant accreditations such as Prince2 or industry-specific certifications

What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
•A Competitive Salary
•Giving Back/Charity days
•Quarterly Socials
•6 weeks Sabbaticals (after 6 years of service)
•The Access Group Big Break: our all-expenses paid holiday to Spain

Become part of our amazing Access family!

Reference: 1607033843

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