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Support Technician

CV-Library

Posted on May 19, 2022 by CV-Library

Mansfield, Nottinghamshire, United Kingdom
IT
Immediate Start
£22.5k - £22.5k Annual
Full-Time
Role: Support Technician

Salary: £22,500 + 5-10% Bonus

Benefits: Pension, PMI, Income Protection and Life Insurance

Location: Hybrid with flexibility to attend Mansfield, Nottinghamshire HQ

Are you a confident, well-spoken individual looking for a new opportunity within the world of IT? If you have excellent phone manner, this could be the role for you!

I am recruiting for a leading Healthcare Software vendor who require a Support Technician to join their team - an ideal candidate would have great interpersonal skills and a genuine passion for IT.

Responsibilities:

Logging fault calls into a call management system
Perform initial diagnosis and where possible resolve basic issues
Triaging and escalating calls to technical teams for more in-depth diagnosis and resolution in line with agreed service levels
From time to time, you may be expected to provide onsite support for new projects and installations.

This an application support role however you should understand technical IT applications, file structures and permissions and ideally have previous IT helpdesk / Service Desk experience including working to strict service level agreements.

Desirable:

SQL Querying
Dragon Voice Recognition
Linux Operating Systems
Knowledge of ITIL service management protocols
IT Help Desk / IT Service Desk / Technical Support / Administration

Search Terms: First Line Support, 1st Line Support, SQL Querying, Dragon Voice Recognition, Linux Operating Systems, Knowledge of ITIL service management protocols, IT Help Desk, IT Service Desk, Technical Support, Administration

Reference: 216600611

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