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Service Desk Agent

Project People

Posted on May 18, 2022 by Project People

Swords, Dublin, Ireland
IT
Immediate Start
Annual Salary
Contract/Project

Role: Service Desk Agent

Location: Dublin - Swords

Duration: 6 months Rolling

Role Purpose:

To be the first point of contact for customers seeking technical assistance and providing 1st line support in order to manage and resolve any queries or incidents.

Key Responsibilities:

  • Diagnose and resolve standard technical queries in line with agreed SLA's.
  • Taking ownership of queries and asking relevant questions in order to troubleshoot and resolve queries efficiently.
  • Understand the requirements of the customer and establish a good working relationship in order to deliver and enhance the service.
  • Escalating incidents when required to the appropriate level in order to meet customer expectations and SLA's.
  • Act as a team player being viewed by colleagues as a helpful member of the team.

Key Skills:

  • Previous experience with Microsoft Support or the equivalent computing qualification.
  • An understanding of computer systems and knowledge of Microsoft products.
  • Excellent customer service and communication skills.
  • High degree of accuracy and attention to detail.
  • Good analytical and problem solving skills.
  • Ability to manage and prioritize personal workload and meet KPI's
  • Work well as part of a team as well as independently.

Project People is acting as an Employment Business in relation to this vacancy.

Reference: 1600124370

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