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Customer Success Manager

CV-Library

Posted on May 18, 2022 by CV-Library

Loughborough, Leicestershire, United Kingdom
IT
Immediate Start
£30k - £45k Annual
Full-Time
A fast growing, innovative software company based in the Loughborough area is seeking highly professional Customer Success Managers. You will be an integral part of the Customer Success Team, responsible for building and developing long-term partnerships with your client base.

You will be responsible for;

Establishing yourself as a trusted advisor, working to develop and maintain a success plan
Ensuring any issues or concerns are handled and implementing solutions quickly and efficiently
Proactively monitoring and driving the features and functionality of the software
Build and develop strong relationships with your client base
Working to drive client retentionThe successful candidate will have;

Experience in a Customer Success role or software/technology Customer Service
Passion for customer service
Knowledge of business processes within either HR, ERP, Health & Social Care or Hospitality
Experience delivering services such as configuration, training and health checks
Prior experience of escalation management
Excellent decision making and problem solving skillsOffering a salary of £30-35k or up to £45k in a Senior Customer Success Manager role, you will be working Monday - Friday 37.5 hours a week, 9am - 5:30pm with some flexibility. Ideally locally based or easily commutable to the Loughborough area, you will be required to be available to be based in the office up to a maximum of 2 days a week.

Benefits including 25 days annual leave plus bank holidays, match contributory pension, health care, giving back/charity days and an electric car scheme.

If you are looking to join a rapidly growing organisation, passionate about what they do, with brilliant career opportunities please Apply today!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity

Reference: 216585855

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