This Job Vacancy has Expired!

Systems Engineer

CV-Library

Posted on May 17, 2022 by CV-Library

Dorset, United Kingdom
IT
Immediate Start
£45k - £52.5k Annual
Full-Time
SC CLEARANCE NEEDED!

Provide technical support working in the office of one of our clients. This can include incident; problems, change requests or projects depending on the requirements of any of our customers. The engineer must possess excellent verbal communication skills as well as exceptional analytical and technical skills and continually look to improve on this. In addition, they need to collaborate with the entire On-site team with positive communication and sharing of knowledge and information.

Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual; polite and with empathy).
Take ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation.
Ask targeted questions to apply accurate troubleshooting.
Contribute fully as an active team member and ensure personal and team objectives are achieved
Maintain a professional relationship with clients and peers.
Utilise excellent customer service skills and exceed customers' expectations.
Report potential client facing risks.
Report customer feedback and potential product requests.
Maintain personal development plan with support line manager.
Collaborate with other teams to maintain standards and functionality.
Undertake any other tasks as assigned by management.
Availability during your shift hours (which may incur shift & desk rotation).
Troubleshoot, maintain and support a wide range of systems.
Ensure Service level agreements ("SLAs") are met.
No supervision required.
Prioritise and manage several open issues at one time.
Apply a high level of attention to detail.
Collaboration with other technical resources and third parties.Requirements

• Secure application gateways / reverse proxies

• DHCP / MPLS/ VPLS, DNS (BIND & Microsoft DNS), voice/video integration - SIP, IP-PBX, SBC.

• Cisco / HP Core and Edge Networking

• Cisco Firewall technologies (ASA / Firepower)

• Cisco VPN Solutions

• Citrix

• Meraki

• Strong/Expert knowledge in virtualisation technologies such as VMWare

• Strong working knowledge of proactive monitoring tools such as SolarWinds

• Proven architect knowledge, design and project implementation

• Cisco CCNA/CCNP Qualified

• Experience with network security such as certificate management in applications

• Experience with PowerShell and scripting

• Willing to learn how software tools can be implemented and support engineering development activities

• SC Clearance

• Linux

• Understanding the Engineering team requirements and making improvements through new software

• Documenting processes and procedures

Benefits

All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan

Reference: 216574616

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