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Software Engineer Specialist - Cloud - Telecoms

Flint Consulting Limited

Posted on May 14, 2022 by Flint Consulting Limited

Bristol, Somerset, United Kingdom
IT
Immediate Start
£65k - £72k Annual
Full-Time

Software Engineer Specialist - Cloud Telecoms

Flint is currently looking for a Cloud Software Engineer Specialist to work with one of the largest telecom providers in the UK.

What I'll be doing - your accountabilities

  • Accountable for delivering complex customer applications.
  • Owns the design, testing, and go-live phases.
  • Provides technical expertise to end customers, sales teams, and other units being a subject matter expert in the application development field.
  • Designs and amends working practices and processes using CI methodology as appropriate.
  • Able to coach, train and motivate new recruits and junior team members
  • Manage and co-ordination of virtual teams for specific customer deployments or project work.
  • Interact with our real external customers at all levels, on both a highly technical or commercial level.
  • Provide out of hours support via on-call rota and adopt a flexible approach to a customer base that operates 24/7/365

Skills Required

  • In-depth technical knowledge of Genesys, EngHouse and A365 platforms and associated development environments.
  • IVR consultancy and best practise knowledge
  • VoiceXML and associated IP technologies
  • Nuance Speech recognition design, grammar creation and tuning.
  • Training of team members and customers
  • Broad technical knowledge of call centre infrastructures
  • Knowledge of the Network capabilities, both Global and Domestic.
  • Commercial understanding, both internal and external.
  • Customer-facing role, presentation skills and soft skills are a key requirement

Experience

  • 5 years plus experience in voice technologies and networks
  • Application design best practise
  • CI tools and techniques
  • Knowledge of webservices and IP technology.
  • Bid preparation and pricing.
  • Presentation and communication at senior levels
  • Highly proficient in Excel, PowerPoint and SharePoint for documentation and procedures.

Reference: 1595701112

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