Software Engineer Specialist - Cloud - Telecoms

Software Engineer Specialist - Cloud Telecoms

Flint is currently looking for a Cloud Software Engineer Specialist to work with one of the largest telecom providers in the UK.

What I'll be doing - your accountabilities

• Accountable for delivering complex customer applications.
• Owns the design, testing, and go-live phases.
• Provides technical expertise to end customers, sales teams, and other units being a subject matter expert in the application development field.
• Designs and amends working practices and processes using CI methodology as appropriate.
• Able to coach, train and motivate new recruits and junior team members
• Manage and co-ordination of virtual teams for specific customer deployments or project work.
• Interact with our real external customers at all levels, on both a highly technical or commercial level.
• Provide out of hours support via on-call rota and adopt a flexible approach to a customer base that operates 24/7/365

Skills Required

• In-depth technical knowledge of Genesys, EngHouse and A365 platforms and associated development environments.
• IVR consultancy and best practise knowledge
• VoiceXML and associated IP technologies
• Nuance Speech recognition design, grammar creation and tuning.
• Training of team members and customers
• Broad technical knowledge of call centre infrastructures
• Knowledge of the Network capabilities, both Global and Domestic.
• Commercial understanding, both internal and external.
• Customer-facing role, presentation skills and soft skills are a key requirement

Experience

• 5 years plus experience in voice technologies and networks
• Application design best practise
• CI tools and techniques
• Knowledge of webservices and IP technology.
• Bid preparation and pricing.
• Presentation and communication at senior levels
• Highly proficient in Excel, PowerPoint and SharePoint for documentation and procedures.