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Infrastructure Tech Lead - Dublin

Posted on May 13, 2022 by E-Frontiers

Dublin, Ireland
IT
Immediate Start
€80k - €80k Annual
Full-Time

Job Description

We are looking for an experienced Infrastructure Tech Lead & Change Manager to be the main point of contact for a large customer. The successful candidate will work closely with the customer to identify, organise, and schedule changes, patches, and upgrades. You will be technically capable and willing to take on many of the tasks yourself but will have resources available to delegate some tasks to your 3rd level managed service team colleagues. The role requires someone with change management experience and comfortable working with senior stakeholders & 3rd parties.

Responsibilities

  • Review project technical deliverables for quality

  • Work with the Infrastructure Project PM, Senior Infrastructure and Solution Architects to plan upcoming changes and rollouts.

  • Overall responsibility for owning, updating and communicating the customers infrastructure change schedule

  • Carrying out OS patching as required.

  • Delegating tasks to other members of our 3rd level managed service teams

  • Overseeing upgrades and DR's

  • Coordinate with Managed Services Team on scoping any Infrastructure changes or service improvements which can be executed under BAU.

  • Work with the Infrastructure Project PM to scope any project tasks on which the managed services team can provide specific expertise.

  • Identifying required upskilling, knowledge transfer and monitoring needs for project transitions into managed service

  • Coordinate with Third Parties (eg Network service provider) to schedule work and providing oversight to ensure change management controls are in place

  • Write, review and record requests for change (RFCs) and manage change budgets

  • Act as contact point for transition activities from Infrastructure or Application Development projects

  • Attend the change advisory board (CAB) meetings

The Infrastructure Tech Lead must have the following attributes:

  • A highly motivated individual with ownership mindset

  • Display a breadth and depth of knowledge across a wide spectrum of existing technologies used within the customers IT estate (see below)

  • Ability to quickly adapt to further new technologies when required.

  • Proven experience working with multiple stakeholders and managing change across a large IT estate.

Qualifications

  • 5+ years of hands-on experience working as part of an infrastructure delivery team.

  • Change management experience

  • Qualification in Computer Science/Computer Engineering OR equivalent work experience.

  • Strong communication skills - can describe complex technical concepts/issues with non-technical stakeholders.

  • Ability to quickly arbitrate, prioritise and filter change/deployment issues to identify solutions.

  • Ability to bring an organised approach to change management with expertise in Linux OS

Essential Skills:

  • Experienced in change management/scheduling

  • Understanding of Infra as Code - writing and maintaining ansible playbooks and working with git

  • Containerised Microservice Architectures using Docker/Kubernetes (ideally OpenShift)

  • Knowledge of API services (ideally using RedHat 3Scale and SSO)

  • Experience with Cloud or hybrid-Cloud solutions on AWS

  • Solid understanding of DevOps concepts and technologies (eg CI/CD pipelines)

  • Linux OS administration and hardening

  • Security Concepts and Standards (PCI an advantage)

  • VMware ESXI and SRM

  • SAN technology (ideally EMC VNX5200 family)

Desirable Skills:

  • A solid understanding of network and Firewall design concepts - while we do not provide this as a core service, this knowledge is beneficial to effectively coordinate with third party providers

  • Exposure to other technical components in the estate: a. Redis/Sentinel, Red Hat Data Grid, MariaDB Galera, HA-Proxy, NetScaler services integration, NetBackup, RecoverPoint, SSL certificates, IdM server management, MSAD integration.

Reference: 1595506837

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