Posted on May 11, 2022 by Access Group
Implementation Consultant (Recruitment Software)
*This is a remote opportunity
Join the Access Family and see how we make software ideas become a reality!
Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. We're one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business.
The purpose of this role is to deliver high quality consulting services that meet client requirements and support effective ongoing client relationships. Furthermore, this role is also designed to maintain effective communications with clients and maximise revenue opportunities.
You are an experienced software consultant and excellent communicator. You are passionate about delivering high quality projects. You understand how to deliver solutions to our customers.
You take pride in your work and enjoy working as part of team of a Professional Services team delivering quality software that will make a difference to our customers.
Day-to-day, you will:
·Responsible for implementing software solutions in a controlled and repeatable manner, following an existing process or creating a new process where required.
·Display ownership, responsibility and demonstrate good decision making to achieve project deliverables
·Proactively support customers,
·Ability to co-ordinate activities with team members and customers on small scale projects
·Identify Sales opportunities within the division and cross divisional opportunities and have a commercial awareness
·Cross train and obtain skills where necessary to deliver chargeable services for Recruitment products
·Support the wider Recruitment team to ensure there is cross learning on best practice
·Troubleshooting implementation issues to ensure a smooth transition from the build phase to everyday usage
·Providing client education and training around the use of the Access Recruitment CRM software
·Form first class relationships with clients so they see us as a partner and the go to person for help in all thing's related to Access Recruitment CRM.
·Identify strategies to manage and mitigate risks effectively
Skills and Experience:
·A motivated self-starter, who consistently demonstrates a high level of operational experience
·A good understanding of recruitment processes and practices
·Manage customer issues through to completion
·Good people management skills
·A good knowledge of CRM's.
·Ability to identify system and process improvements to increase operational efficiency
·Experience of working in a fast-paced complex environment
·Excellent communication skills with an ability to build rapport at all levels of an organisation
·Persuasive and compelling in expressing ideas and concepts
·Strong written communication skills with an attention to detail
·Always remain calm and polite, even under intense pressure
·Have a full driving licence
What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:
•A Competitive Salary
•Giving Back/Charity days
•6 weeks Sabbaticals (after 6 years of service)
•The Access Group Big Break: our all-expenses paid holiday to Spain
Become part of our amazing Access family!
At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.
We love the fact that we're all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you're qualified, we can't wait for your application.