Systems Implementer
Posted on May 11, 2022 by CV-Library
West Midlands (County), United Kingdom
IT
Immediate Start
£24k - £29k Annual
Temporary
nGeneration provide IT Services and Solutions to the Hospitality, Leisure and Retail Industry; further information can be found at nGenerations website. Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and responsibilities as detailed in this Job Description whilst working in line with company working processes, procedures and working practices.
The Systems Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs, moves and changes (IMAC) and or customer project rollouts.
Summary of Main Responsibilities and Activities
Conduct thorough preparation checks prior to attending sites
Attend customer sites in line with your schedule of works to conduct implementation services.
Conduct system coaching and training in line with the specification of the customer IT solutions
Provide Go Live Support to the management and staff of the site.
Act as co-ordinator of all third parties on site.
Complete all site-specific documentation to include site sign off and report site issues to Project Control
Build excellent customer relationships whilst on site
Comply with all company business processes and procedures
Conduct other tasks as may be required from time to time.
Benefits and Rewards
Customer Recognition Award – Upon receipt of good feedback about you from a customer you will receive £100 bonus paid via payroll
Employee of the Month Scheme – Voted for by the workforce; £100 in Vouchers of your choice
Recommend a Friend – If you recommend a friend or ex-colleague and after they have successfully passed their probationary period you will receive a bonus of £250 paid through payroll
Bonus paid on sucsessful completion of project
The Systems Implementer role is responsible for the implementation of customers IT and EPoS systems as well as coaching and training of the end users, in line with multi customer business-as-usual activity involving installs, moves and changes (IMAC) and or customer project rollouts.
Summary of Main Responsibilities and Activities
Conduct thorough preparation checks prior to attending sites
Attend customer sites in line with your schedule of works to conduct implementation services.
Conduct system coaching and training in line with the specification of the customer IT solutions
Provide Go Live Support to the management and staff of the site.
Act as co-ordinator of all third parties on site.
Complete all site-specific documentation to include site sign off and report site issues to Project Control
Build excellent customer relationships whilst on site
Comply with all company business processes and procedures
Conduct other tasks as may be required from time to time.
Benefits and Rewards
Customer Recognition Award – Upon receipt of good feedback about you from a customer you will receive £100 bonus paid via payroll
Employee of the Month Scheme – Voted for by the workforce; £100 in Vouchers of your choice
Recommend a Friend – If you recommend a friend or ex-colleague and after they have successfully passed their probationary period you will receive a bonus of £250 paid through payroll
Bonus paid on sucsessful completion of project
Reference: 216530387