This Job Vacancy has Expired!

1st Line IT Helpdesk Support Engineer (MS Office, ITIL, Lotus Notes)

Jumar Solutions Ltd

Posted on May 8, 2022 by Jumar Solutions Ltd

Home Based, United Kingdom
IT
5 Jul 2022
£150 - £200 Daily
Contract/Project

First Line Support Analyst
£150 - £200 per day - UMBRELLA ONLY (Inside IR35)

We have a contract vacancy for an IT First Line Analyst. The department supports over 6,500 users and is the primary interface for all IT support in a busy customer-facing role.

An experienced Service Desk Analyst is urgently required to provide first line support, for a 6 month contract (inside IR35).

This role can be home based with 1 day a week at the client site in Stratford Upon Avon.

We are looking for a 1st Line Analyst to join the IT Service Desk, providing customer support for both desktop and business applications across the group.

The role will involve:

  • Provision of 1st line IT support for all applications and technical infrastructure
  • Logging, managing and ownership of incidents and requests
  • Regular written and verbal communication with customers
  • Proactive monitoring of incidents and requests
  • Contribute to the development and management of the Knowledge Base
  • Liaison with suppliers, service groups and customers to ensure that agreed service levels are met
This is a customer focused role, with primary responsibility for 1st line support for incidents and requests across the estate.

It is important that the applicant will have a mixed range of skills, to support the wide range of incidents reported across the group.

The successful candidate should have:

  • Experience of MS Office
  • Experience in a busy telephone based customer services environment
  • Commercial experience in a 1st line service desk/helpdesk/technical support role
  • Experience working in an ITIL environment
  • Professional and polite telephone manner
  • Proven customer service experience, ideally gained in a busy environment
  • Demonstrable analytical and problem-solving skills
  • Knowledge of IT on a professional level
Please submit your application ASAP to Jackie Dean at Jumar to be considered - our client can interview and hire NOW!

Reference: 1589966047

Set up alerts to get notified of new vacancies.