1st/2nd line Helpdesk/Support Desk Analyst - Barcelona

1st/2nd line Helpdesk/Support Desk Analyst - Barcelona

The IT Support Analyst is responsible for providing first-line support across the EMEA region. The analyst will promptly resolve problems, troubleshoot, and escalate issues while assisting the broader team in providing a stable, effective IT service to the business.

Client Details

My client is a FTSE 250 marketing-led professional services organisation who is wholeheartedly committed to Diversity & Inclusion. Having launched their D&I strategy back in 2012, they hold some of the most prestigious D&I accolades, such as Clear Assured Gold, The Times Top 50 Employers for Women 2020 & 2018, Inclusive Companies Top , Stonewall Top , and are a Disability Confident Employer, a Valuable 500 company as well as being a Race at Work signatory. Our client welcomes all applications.

Description

My client welcomes applicants from a range of industries and is focused on bringing in talented people.

Primary Requirements:

• Fluent in English and preferably another language.
• Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access management requests (Account creation, transfer, user changes, leaver's).
• Manage incidents and service requests within the agreed targets.
• Experience with Service logging tools.
• Experience within an ITIL environment.
• An understanding of Incident, Change, and Problem Management is an advantage
• Thorough knowledge of Windows 7 and 10, Citrix environment, including networking components, services, and user profiles
• A broad level of skills across PC hardware and software systems including Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange, and Office 365
• Desirable skills in MAC OS.

Profile

The IT support analyst will need to have the following attributes to fulfil this role:

• Flexible according to business need
• Ability to work as part of a team.
• Excellent time management: prioritise tasks independently, chases and escalations and be able to able to work in a multidisciplinary environment with constant changes
• Ability to handle demanding customers in a pressurised environment
• Positive and enthusiastic attitude.
• Ability to communicate both verbal and written at all levels including Executive Board level
• Ability to communicate technical issues to non-specialist audiences

Job Offer

1st/2nd line Helpdesk/Support Desk Analyst - Barcelona

22k - 26k - Euro + Benefits.