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AMS Application Lead

Qualient Technology Solutions UK Limited

Posted on May 6, 2022 by Qualient Technology Solutions UK Limited

Not Specified, Switzerland
Immediate Start
Annual Salary

AMS Application Lead

Technical skills:

  • Demonstrated background knowledge from manufacturing.
  • Able to succeed in a dynamic, rapidly changing business environment.
  • Understanding of System Development Life Cycle for computerised systems.
  • Experience working according to ITIL processes. ITIL certification.
  • Demonstrated ability to interact and communicate with all levels of business leadership and operational teams.
  • Excellent facilitation, consultation, and Influencing skills, including experience with outsourced service providers
  • Able to explain technical information in a way that establishes rapport, persuades others and gains understanding.
  • Proven experience of working within an IT service framework (ITIL), throughout the service life cycle.
  • Proficiency in German language (nice to have)

Responsibilities include:

  • Managing the AMS supported applications as System Administration, first level of escalation point for any incidents/problems/changes and the support for various upgrades.
  • Operation of services for IT systems and applications within the defined market, to ensure sustainment of business operations contained within the defined scope.
  • Supplier and SLA Management
  • Demand Management
  • Compliance of the functional area, IT systems and processes
  • Driving continuous improvement and innovation
  • Ensures and promote collaboration with other IT divisions as well as parts of the MSD business, both locally and globally
  • Operational cost optimization related to the operational application support area
  • Enabling the required operational processes for business users to execute on their responsibilities, within the relevant business processes.
  • Ensures the operational stability, maintenance, performance and compliance of a product or an application in production
  • Ensure monitoring and regular health checks are done to improve the whole life cycle of the application
  • Has knowledge of and leverages existing solutions to benefit their stakeholders through using IT communities

Reference: 1588111979

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