AMS Application Lead

AMS Application Lead

Technical skills:

• Demonstrated background knowledge from manufacturing.
• Able to succeed in a dynamic, rapidly changing business environment.
• Understanding of System Development Life Cycle for computerised systems.
• Experience working according to ITIL processes. ITIL certification.
• Demonstrated ability to interact and communicate with all levels of business leadership and operational teams.
• Excellent facilitation, consultation, and Influencing skills, including experience with outsourced service providers
• Able to explain technical information in a way that establishes rapport, persuades others and gains understanding.
• Proven experience of working within an IT service framework (ITIL), throughout the service life cycle.
• Proficiency in German language (nice to have)

Responsibilities include:

• Managing the AMS supported applications as System Administration, first level of escalation point for any incidents/problems/changes and the support for various upgrades.
• Operation of services for IT systems and applications within the defined market, to ensure sustainment of business operations contained within the defined scope.
• Supplier and SLA Management
• Demand Management
• Compliance of the functional area, IT systems and processes
• Driving continuous improvement and innovation
• Ensures and promote collaboration with other IT divisions as well as parts of the MSD business, both locally and globally
• Operational cost optimization related to the operational application support area
• Enabling the required operational processes for business users to execute on their responsibilities, within the relevant business processes.
• Ensures the operational stability, maintenance, performance and compliance of a product or an application in production
• Ensure monitoring and regular health checks are done to improve the whole life cycle of the application
• Has knowledge of and leverages existing solutions to benefit their stakeholders through using IT communities