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AMS Application Lead

Qualient Technology Solutions UK Limited

Posted on May 6, 2022 by Qualient Technology Solutions UK Limited

Not Specified, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

AMS Application Lead

Technical skills:

  • Demonstrated background knowledge from manufacturing.
  • Able to succeed in a dynamic, rapidly changing business environment.
  • Understanding of System Development Life Cycle for computerised systems.
  • Experience working according to ITIL processes. ITIL certification.
  • Demonstrated ability to interact and communicate with all levels of business leadership and operational teams.
  • Excellent facilitation, consultation, and Influencing skills, including experience with outsourced service providers
  • Able to explain technical information in a way that establishes rapport, persuades others and gains understanding.
  • Proven experience of working within an IT service framework (ITIL), throughout the service life cycle.
  • Proficiency in German language (nice to have)

Responsibilities include:

  • Managing the AMS supported applications as System Administration, first level of escalation point for any incidents/problems/changes and the support for various upgrades.
  • Operation of services for IT systems and applications within the defined market, to ensure sustainment of business operations contained within the defined scope.
  • Supplier and SLA Management
  • Demand Management
  • Compliance of the functional area, IT systems and processes
  • Driving continuous improvement and innovation
  • Ensures and promote collaboration with other IT divisions as well as parts of the MSD business, both locally and globally
  • Operational cost optimization related to the operational application support area
  • Enabling the required operational processes for business users to execute on their responsibilities, within the relevant business processes.
  • Ensures the operational stability, maintenance, performance and compliance of a product or an application in production
  • Ensure monitoring and regular health checks are done to improve the whole life cycle of the application
  • Has knowledge of and leverages existing solutions to benefit their stakeholders through using IT communities

Reference: 1588111979

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