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Support Technician

Posted on May 5, 2022 by POS Ltd

Yorkshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.

We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.

POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.

Job Purpose

The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.

Hours:

  • Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
  • On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)

Position summary

The key responsibilities for this role are the following:

  • The candidate will be tasked with supporting our existing customers on a daily basis
  • Recording customer issues and working through them in an organised fashion.
  • Testing existing software to ensure it runs smoothly
  • Finding any possible software issues
  • Testing new software and upgrading the customer systems.
  • The role includes the upkeep of all testing/customer documents.

Candidate Requirements:

  • The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
  • The candidate should demonstrate a methodical and organised approach.
  • Some of the role is customer facing so a confident and polite telephone manner is required.
  • Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver's license is required.

Reference: 1586715687

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