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Deskside Engineer

Project People

Posted on Apr 30, 2022 by Project People

Dublin, Ireland
IT
Immediate Start
Annual Salary
Contract/Project

Deskside Engineer

Contract position

Dublin/Cork, Ireland

Great opportunity to work as Deskside Engineer for a high profile, well-loved brand within IT Service company, based in Dublin/Cork, Ireland

Main Responsibilities:

  • Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance
  • Responds to customer questions regarding operation and malfunctions.
  • Feedback from customers, Project Manager, Service Lines etc.
  • Proven track record of problem resolutions.
  • Successful solution designs implemented.
  • Service level requirements met.
  • Response and resolution to escalated issues in a timely manner.
  • Problem ownership demonstrated.
  • Meets project deadlines and costs within own scope of responsibility.
  • Errors with workarounds or fixes provided in a timely manner.
  • Correct application of severity, impact and priority.
  • Skills Matrix up to date with products/systems/technologies and techniques.
  • Up to date personal learning plan available.

" To have detailed discussion, please drop your CV to (see below) "

Project People is acting as an Employment Business in relation to this vacancy.

Reference: 1580413926

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