Posted on Apr 30, 2022 by Project People
Great opportunity to work as Deskside Engineer for a high profile, well-loved brand within IT Service company, based in Dublin/Cork, Ireland
- Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance
- Responds to customer questions regarding operation and malfunctions.
- Feedback from customers, Project Manager, Service Lines etc.
- Proven track record of problem resolutions.
- Successful solution designs implemented.
- Service level requirements met.
- Response and resolution to escalated issues in a timely manner.
- Problem ownership demonstrated.
- Meets project deadlines and costs within own scope of responsibility.
- Errors with workarounds or fixes provided in a timely manner.
- Correct application of severity, impact and priority.
- Skills Matrix up to date with products/systems/technologies and techniques.
- Up to date personal learning plan available.
" To have detailed discussion, please drop your CV to (see below) "
Project People is acting as an Employment Business in relation to this vacancy.