Deskside Engineer

Deskside Engineer

Contract position

Dublin/Cork, Ireland

Great opportunity to work as Deskside Engineer for a high profile, well-loved brand within IT Service company, based in Dublin/Cork, Ireland

Main Responsibilities:

• Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance
• Responds to customer questions regarding operation and malfunctions.
• Feedback from customers, Project Manager, Service Lines etc.
• Proven track record of problem resolutions.
• Successful solution designs implemented.
• Service level requirements met.
• Response and resolution to escalated issues in a timely manner.
• Problem ownership demonstrated.
• Meets project deadlines and costs within own scope of responsibility.
• Errors with workarounds or fixes provided in a timely manner.
• Correct application of severity, impact and priority.
• Skills Matrix up to date with products/systems/technologies and techniques.
• Up to date personal learning plan available.

" To have detailed discussion, please drop your CV to (see below) "

Project People is acting as an Employment Business in relation to this vacancy.