IT 3rd Level Supporter
Posted on Apr 25, 2022 by Helvetica Partners
We are currently looking on behalf of one of our important clients for an IT 3rd Level Supporter. This role is permanent position based in Zurich Canton. Your Role Support the coordination resolution of 3rd level customer support cases. Carry out 3rd level Case Management track, coordinate solve all 3rd level support cases (HW, SW FW) for partners end customers. Partake in customer relationship management in social networks track problems answer questions from users on social networks. Create update technical documentation for the various products features. Track corrective preventive actions after a 3rd level support case track tickets that are processed in the development team to ensure the delivery of the solution to relevant customers. Your Experience Profile At least 3 years of professional experience in IT Support, including experience in 3rd level support. Skilled experienced in Linux Operating Systems. Completed training as a Computer Scientist, Electrical Engineer or similar. Fluent German English language skills (spoken written) are mandatory. If you wish to apply, please send us your resume in Word of PDF format. You can also register on our website which will allow you to receive other exclusive and confidential job offers.