Service Desk Agent

Role: Service Desk Agent

Location: Dublin - Swords

Duration: 6 months Rolling

Role Purpose:

To be the first point of contact for customers seeking technical assistance and providing 1st line support in order to manage and resolve any queries or incidents.

Key Responsibilities:

• Diagnose and resolve standard technical queries in line with agreed SLA's.
• Taking ownership of queries and asking relevant questions in order to troubleshoot and resolve queries efficiently.
• Understand the requirements of the customer and establish a good working relationship in order to deliver and enhance the service.
• Escalating incidents when required to the appropriate level in order to meet customer expectations and SLA's.
• Act as a team player being viewed by colleagues as a helpful member of the team.

Key Skills:

• Previous experience with Microsoft Support or the equivalent computing qualification.
• An understanding of computer systems and knowledge of Microsoft products.
• Excellent customer service and communication skills.
• High degree of accuracy and attention to detail.
• Good analytical and problem solving skills.
• Ability to manage and prioritize personal workload and meet KPI's
• Work well as part of a team as well as independently.

Project People is acting as an Employment Business in relation to this vacancy.