Posted on Apr 21, 2022 by Beacon Hill Staffing Group
Core Duties and Responsibilities
Please enter details about the core responsibilities and duties of this contract resource.
Below are some examples:
- Monitor incoming ticket queue in Service Now and respond to reported problems and issues in a timely manner.
Experience with troubleshooting in a Windows 10 Environment.
Experience with database queries and basic database troubleshooting.
- Ability to run and modify scripts to assist with researching and gathering information
Ability to communicate to internal and third paries to gather requirements and needed information.
Ability to understand user and vendor feedback.
Lead troubleshooting and solution presentations with the business partners and accept constructive feed back. Lead discussions with QA to build test cases.
Intermediate problem solving skills.
Able to clearly and efficiently communicate problems and solutions with peers, upper management, and outside departments.
Look for ways to improve standards and deficiencies with processes.
Analyse logs and data to and indentify potential issues and root cause.
Understand scope of issues and have a sense of urgency to resolve.
Perform initial QA testing on potential fixes from internal and external parties.
Ability to support a 24/7 environment (on-call).
Ability to prioritize in a fast past changing environment.
Submit hours weekly.
- Become proficient with software tools necessary to support sites.
Mandatory/Required Technical Skills
Years of Experience
Documenting troubleshooting processes and defects
Windows 10 Software and hardware support
Issue and Project Tracking Software(Jira/Confluence)
Advanced Knowledge of Microsoft Word, Excel, and Visio
POS Software, authorization, and hardware troubleshooting
Basic Networking troubleshooting
Bassic database administration
Desirable/Optional Technical Skills
Years of Experience
Fuel application support
PCI requirements and best practices
QA processes and best practices
Bachelor's degree in computer science or related field or equivalent experience or related cerifications.
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Well-organized, methodical thinker with excellent decision-making skills
- Strong and creative problem-solving skills
- Ability to work in a fast paced environment and handle multiple priorities
Proven ability to work autonomously, and multitask
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting our website.
We look forward to working with you.
Beacon Hill. Employing the Future