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Helpdesk Analyst

Beacon Hill Staffing Group

Posted on Apr 21, 2022 by Beacon Hill Staffing Group

Akron, OH 44301
Immediate Start
Annual Salary

  • Tickets and Support
    • Field calls, emails or walk-ups on support issues
    • Enter these into the Web Helpdesk system to assure documentation
    • Determine the cause of the issue and work it accordingly
    • Use Tight VNC whenever it makes sense to login to a user's system to assist, but if the issue requires a walk-to in order to resolve, that's fine.
    • Be sure to close the ticket when resolved
  • Asset Inventory
    • While not yet setup, WMI should be the preferred asset discovery connections
    • Current assets have been manually input but going forward an automated method would be more efficient, provided it is secure
    • Assets to be inventoried and maintained
      • Desktops and SFF
      • Laptops
      • Monitors
      • Desktop printers
      • Label and Badge Printers
    • Supported Areas
      • Deployment/Decommission of hardware
      • All computing hardware; desktops, laptops, monitors, KB/Mice
      • Operating Systems
      • Citrix Connections and Functionality - Initial Troubleshooting then escalate to Sys Admin
      • Printing, local and network
      • Phone issues; connectivity and functionality - Initial troubleshooting then escalate
      • General application support; Office Suite, Fleet Net, Outlook email, Adobe
        • There will be a learning curve here
      • Checking for auto updates on Windows operating systems
      • Cortex XDR - End point protection
      • LAN issues - first responder
      • Camera or door issues - first responder
      • Remote connectivity issues
      • Cell phone issues, deployment and recall of Metro cell phones

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting our website.

We look forward to working with you.

Beacon Hill. Employing the Future

Reference: 1572734232

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