IT Complaint Manager (Software)

We are currently looking on behalf of one of our important clients for an IT Complaint Manager (Software). The role is a permanent position based in Solothurn Canton.

Your Role:

• Process & analyze incoming complaints & customer reports for digital products in accordance with applicable process specifications.
• Carry out root cause analysis with standardized error patterns & create technical report.
• Act as a direct contact for internal interfaces (eg QA, RA).
• Participate in product-specific product care & project meetings.
• Partake in project work according to provided specifications.
• Participate in general QM tasks such as the creation of specification documents & training courses & participating in audits.
• Ensure all specified quality & documentation requirements are met within the area of responsibility.

Your Skills:

• At least 3 years of professional experience in as an IT Support Specialist.
• Ideally experienced in Compliant Management in relation to IT & Software.
• A good knowledge of Databases, Smartphones, Mobile Applications (Android & iOS) & PC operating systems (Windows & Mac).
• Any experience in the medical device/product (ISO 13485/21 CFR Part 820/MDR 2017/745) sector advantageous.

Your Profile:

• Completed relevant University Degree or a comparable qualification.
• Motivated, collaborative, communicative & service-oriented.
• Fluent English & German language skills are mandatory.

If you wish to apply, please send us your resume in Word or PDF format.