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IT Complaint Manager (Software)

Helvetica Partners Sarl

Posted on Apr 14, 2022 by Helvetica Partners Sarl

Solothurn, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

We are currently looking on behalf of one of our important clients for an IT Complaint Manager (Software). The role is a permanent position based in Solothurn Canton.

Your Role:

  • Process & analyze incoming complaints & customer reports for digital products in accordance with applicable process specifications.
  • Carry out root cause analysis with standardized error patterns & create technical report.
  • Act as a direct contact for internal interfaces (eg QA, RA).
  • Participate in product-specific product care & project meetings.
  • Partake in project work according to provided specifications.
  • Participate in general QM tasks such as the creation of specification documents & training courses & participating in audits.
  • Ensure all specified quality & documentation requirements are met within the area of responsibility.

Your Skills:

  • At least 3 years of professional experience in as an IT Support Specialist.
  • Ideally experienced in Compliant Management in relation to IT & Software.
  • A good knowledge of Databases, Smartphones, Mobile Applications (Android & iOS) & PC operating systems (Windows & Mac).
  • Any experience in the medical device/product (ISO 13485/21 CFR Part 820/MDR 2017/745) sector advantageous.

Your Profile:

  • Completed relevant University Degree or a comparable qualification.
  • Motivated, collaborative, communicative & service-oriented.
  • Fluent English & German language skills are mandatory.

If you wish to apply, please send us your resume in Word or PDF format.

Reference: 1564766014

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