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Technical Operations Engineer (App-V, SCCM, Citrix)

Jumar Solutions Ltd

Posted on Apr 13, 2022 by Jumar Solutions Ltd

Warwickshire, United Kingdom
15 May 2022
Annual Salary
We have an exciting full time permanent opportunity for a Technical Operations Engineer, to manage and support application delivery solutions; Microsoft AppV, SCCM, and Citrix XenApp/Xen Desktop, as well as the health and update of many of the Tier One applications in the production environment.

The role will be a mixture of remotely based work and on site in Warwickshire.

You will be working with both the technical leads from within the team and stakeholders from around the business.

As a Technical Operations Engineer you will:
  • Review, analyse and evaluate IT incidents, problems, changes and service requests assigned to the Technical Operations team in accordance with SLA's, policies and procedures to ensure solutions meet business needs and are aligned to Group IT Strategy.
  • Identify, evaluate and support on major IT environmental issues affecting software applications especially those relating to resolution of live technical incidents and systems problems as and when required, in accordance with the Information Technology Infrastructure Library (ITIL) framework.
  • Develop and maintain IT technical standards and policies for software, technology, information and services that are aligned to industry practice and the strategic IT roadmap to deliver consistent and effective IT software design and application.
  • Build and maintain effective relationships with internal and external stakeholders, third party suppliers and consultants to ensure the effective delivery of objectives and representation of the function. Identify, propose and implement improvements for supported applications to drive continuous improvement in the delivery of quality and efficiency that meet recognised IT standards.
  • Deliver short term/one off projects and activities as required by and to the standards and outcomes agreed with the Line Manager.
  • Extensive experience working with Windows OS
  • Evidence of effective troubleshooting skills at a 2nd/3rd Line Level
  • Experience of supporting Internal applications
  • Excellent communication skills
  • 5 GCSE's or equivalent (which must include Maths and English)

  • Understanding of Group Policies
  • Experience of PowerShell, Python, JavaScript or HTML
  • Experience of working with CyberArk or a similar solution
  • Working knowledge of Active Directory
  • Experience of using SCCM or Rundeck
  • Understanding of Citrix/XenApp/Xen Desktop environment
  • Experience of Nutanix or Azure (or similar Cloud experience)
  • Experience including but not limited to Ifaces, Billing center, Claimcenter and Life systems
  • Experience of working within an ITIL framework
  • ITIL foundation or working towards
This role will include occasional structured out of hours support for releases and patching.

Our client offer's a great place to work - and when you join, you can expect a supportive culture and an attractive range of rewards and benefits including:
  • A competitive salary up to £50,000 per annum
  • Annual bonus (up to 25%)
  • Contributory pension scheme (maximum of 12% company contribution)
  • 25 days holiday plus bank holidays (additional holiday purchase scheme)
  • Employee discounts
  • Gym subsidy
  • Health and wellbeing plan
  • Discounted Insurance on all policies

If you interested in being considered, please contact Jackie Dean ASAP for more information or an informal conversation.

Reference: 1564438114

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