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System Analyst

ITech Consult

Posted on Apr 8, 2022 by ITech Consult

Zug, Switzerland
IT
1 May 2022
Annual Salary
Contract/Project

System Analyst - Data Base Administration/Tableau/Excel/English

Role:

For our client Roche Diagnostics in Rotkreuz we are looking for a System Analyst.

Background:
At Roche, we are passionate about transforming patients' lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

The Analytics & Insights team works as part of the Portfolio and Project Management group in Roche Diagnostics division to help our stakeholders make informed decisions using data. Our team members bring a diverse set of capabilities and skills, such as data management, business intelligence, statistics, and advanced modelling. This role in particular will primarily focus on supporting users of various systems and tools with onboarding and technical issues resolution to ensure data consistency and completeness.

The perfect candidate:

We are looking for a Systems Analyst who can serve as a consultant, supporting expert, and an agent of change to a diverse community of project and portfolio managers, program leads, functional managers, and Finance and IT business partners.

Areas of responsibility:

  • Provide primary technical support to users of various business systems by responding to technical incidents, troubleshooting and/or escalating issues, and following up on resolution
  • Create and maintain a library of user manuals, best practices, and other supporting documentation
  • Develop, maintain, and host systems and relevant business processes training for new and existing users
  • Prepare and execute system testing plans following upgrades and data migration
  • Serve as a liaison between IT and business systems users to ensure an accurate translation of business requirement into system modifications and enhancements
  • Develop tools and data quality checks to proactively monitor data integrity, consistency, and completeness
  • Manage RDS resource structure and system related master data
  • Support regular divisional project budget planning and snapshot preparation
  • Partner with team members to develop and support reporting tools and project planning templates
  • Actively participate in the cross-divisional Service, Support & Administration community and other system governance bodies
  • Moderate meetings and workshops
  • Represent the team in global process improvement projects and initiatives

Professional and technical requirements:

  • Min. Bachelor degree or equivalent years of experience with preferred focus in information technology, computer science, engineering, or life sciences (*)
  • Min. 2-4+ years of experience system support, database administration, dataflow and business analysis or related field (information technology) (*)
  • Strong understanding of system engineering concepts (*)
  • Experience in Business intelligence tools (eg Tableau) (*)
  • Proficiency with Excel (*)
  • Fluency in English (spoken and written)
  • Deep passion for customer support and operational excellence
  • Ability to work in a collaborative environment
  • Excellent interpersonal, communication, and client-handling skills, with the ability to manage expectations and explain technical detail
  • Highly analytical and problem solving mindset

Nice to Haves:

  • Previous Roche experience
  • German is an advantage
  • Experience in rolling out technology tools and processes (desirable)

Reference no: 921368SKN

Role: System Analyst

Industry: Pharmaceutical industry

Workload: 100%

Location: Rotkreuz, Switzerland

Start date: ASAP

Duration: 12 months contract, with possible extension

Deadline: 13.04.22

About us:

ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference: 1559814563

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