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Senior Operation Support Center Specialist

Request Technology - Craig Johnson

Posted on Apr 6, 2022 by Request Technology - Craig Johnson

Chicago, IL 60601
IT
Immediate Start
$120k - $135k Annual
Full-Time

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Financial Institution is currently seeking a Senior Operation Support Center Specialist. Candidate will be will be responsible in providing customer support and production level operational oversight of the platforms as well as support of other related systems as needed. Candidate is responsible for providing support in conjunction with solving problems, monitoring systems and ensuring systems maintain a healthy state and troubleshooting when they are not.

Responsibilities:

  • Provide support answering questions spanning a variety of supported platforms and resolving customer issues
  • Querying and analysing market data to identify and resolve customer issues
  • Provide timely and professional outbound communications (internal and external) servicing support email queues and providing customer phone support
  • Testing/understanding changes to systems and functionality prior to deployment
  • Investigate error logs and order trails, troubleshoot network issues and review relevant logs (eg FIX)
  • Trading/Product Support
  • Support business teams
  • Participate in daily operational meetings regarding open customer inquiries
  • Assist third party clients with configuration set-up and troubleshooting
  • Support administrative system configuration changes (ie Datashop subscriptions, etc...)
  • Support of related products and trading support applications, where needed
  • Operational System Monitoring
  • Monitor job scheduling system
  • Perform daily system startup/shutdown checks
  • Monitor systems and keep dashboards green
  • Monitor database health tools
  • Ad-hoc project assignments

Qualifications:

  • Bachelor's degree or higher in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline preferred
  • 4+ years' experience in a security related or technical support position
  • Experience with options, futures, equity, index, and currencies market data required
  • Experience with market analytics (ie, Time and Sales, Earnings, Volatilities) required
  • Ability to participate in weekend testing, weekend system verification and weekday off-hours support paging as required
  • General comfort with SQL required
  • Comfort with Agile Development Methodology required
  • Strong troubleshooting, problem-solving and customer service skills required
  • Excellent written and verbal communication skills required
  • Strong attention to detail required
  • Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines.
  • Ability to work well in a dynamic team-oriented environment
  • Subject Matter Expertise ( SME ) within multiple critical operational area
  • General knowledge of Windows and Linux OS preferred
  • Experience with job scheduling and automation systems preferred

Reference: 1556435457

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