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Customer Success Manager

Michael Bailey Associates - UK Contracts

Posted on Apr 2, 2022 by Michael Bailey Associates - UK Contracts

Basel, Switzerland
Research
1 May 2022
Annual Salary
Contract/Project

A bio/pharma company in Switzerland is looking for a Customer Success Manager to join their team focusing on the new data and analytics platform in order to encourage it's use and promote it. To find out more details do not hesitate to submit your application and we will contact you!

Responsibilities:

  • Drive user awareness, understanding, and ultimately adoption of the data platform
  • Provide white-glove service to larger analytic projects, ensure user engagement, and identify and capture any additional support needs
  • Develop a targeted outreach and engagement plan for key audiences across R&D, including NIBR, GDD and Medical Affairs
  • Collect user feedback, identify gaps in our product & service catalogs, and provide suggestions for new features and improvements
  • Field demand for data platform services, discuss with users to capture detailed requirements, and hand over to service teams for implementation
  • Develop a deep understanding of analytic pain points across the R&D organization and analyze how the data platform can address these pain points directly and which role the data platform can play for the respective users' overall responsibilities/jobs-to-be-done
  • Discuss analytic projects with users and help to define key scientific questions and how they can be addressed on the data platform
  • Identify new product or service opportunities for the data platform
  • Inform user segmentation and persona development for the data platform

Requirements:

  • Degree in medicine, pharmacology, biology, data science or related field
  • Good understanding of the role of data, analytic and digital in pharma
  • Experience in working with complex IT systems
  • Strong track record of building relationships with users, customers, stakeholders and collaborators
  • Proven ability to communicate across science, data science, data, and technology domains
  • Good understanding of pharma/life sciences research, development, and medical affairs
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Reference: 1550746742

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