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IT Helpdesk/Service Desk Engineer - 1st Line Support

Jumar Solutions Ltd

Posted on Mar 29, 2022 by Jumar Solutions Ltd

Warwickshire, United Kingdom
IT
24 Apr 2022
Daily Salary
Contract/Project
First Line IT Helpdesk/Support Analyst
Excellent Day Rate - Please enquire (UMBRELLA ONLY - Inside IR35)

Home based with 1-2 times a week in the office (Warwickshire)

An experienced IT First Line Service Desk Analyst is required to provide first line support, for a 6 month contract (inside IR35).

The department supports over 6,500 users and is the primary interface for all IT support in a busy customer-facing role.

We are looking for a 1st Line Analyst to join a busy IT Service Desk, providing customer support for both desktop and business applications across the group.

The role will involve:
  • Provision of 1st line IT support for all applications and technical infrastructure
  • Logging, managing and ownership of incidents and requests
  • Regular written and verbal communication with customers
  • Proactive monitoring of incidents and requests
  • Contribute to the development and management of the Knowledge Base
  • Liaison with suppliers, service groups and customers to ensure that agreed service levels are met
This is a customer focused role, with primary responsibility for 1st line support for incidents and requests across the estate.

It is important that the applicant will have a mixed range of skills, to support the wide range of incidents reported across the group.

The successful candidate should have:

  • Experience of MS Office/Lotus Notes
  • Experience in a busy telephone based customer services environment
  • Recent commercial experience in a 1st line IT service desk/helpdesk support role (min 2 years)
  • Experience working in an ITIL environment
  • Professional and polite telephone manner
  • Proven customer service experience, ideally gained in a busy environment
  • Demonstrable analytical and problem-solving skills
  • Good knowledge of IT on a professional level

Please submit your application ASAP to Jackie Dean at Jumar to be considered - our client can interview and hire NOW!

Reference: 1545396259

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