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Sales Manager

Posted on Jan 15, 2022 by Hilton Raleigh North Hills

Raleigh, NC
Sales
Immediate Start
Annual Salary
Full-Time
About Us:

 



 



 



 



 



 



 



 



 



 



At the Hilton Raleigh North Hills we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Raleigh North Hills can mean for you! 



Description:

We are currently seeking an experienced Sales Manager to join our team!



 



Position Summary:



To solicit and confirm profitable business for the Hilton North Raleigh/Midtown in assigned market areas while ensuring that groups receive excellent service resulting in repeat business and referrals.



 



Responsibilities:



Solicit new business in market area (over 50 rooms) through our account base, the Greater Raleigh Convention and Visitor’s Bureau, Hilton leads, trade shows, publications and contacts generated through various sources.  Confirm all business generated.



Team up with fellow Sales and Catering Managers to conduct outside sales calls.  Turn over leads received outside of your market to the appropriate Sales or Catering Manager.



Continuously evaluate existing business to secure profitable repeat bookings.



Respond to all inquiries or Hilton leads within 4 business hours. Follow up within 24 hours after proposal is generated. Create traces in Delphi for follow up calls.



Meet or exceed personal revenue goals and ADR goals monthly and annually.



Meet or exceed personal solicitation and maintenance contact goals weekly.  Track all contact activities in Delphi.



Maintain accurate account information on assigned market segment.



Correspond with clients in a timely and professional manner.  Create accurate, detailed contracts and review them with clients to serve as written confirmation for clients and information for in-house operations.  Ensure that any changes made to contracts are in writing and signed by the client and hotel management.



Always keep in mind the total profitability of hotel and evaluate all business in terms of revenue generated.  Always consider the displacement cost of a piece of business.



Maintain an on-going relationship with clients from the solicitation stage to the post event follow-up.  Introduce contacts to our key operational staff.  When in-house, check with clients daily.



Follow all Sales and Catering policies and procedures.  These include:



Follow set guidelines for length of time to hold tentative and prospective business



Obtain signed contracts and addendums to contracts



Generate contracts in a timely fashion so as to meet all required deadlines



Work with your assigned Convention Services partner to ensure the client is aware of group pickup and upcoming cut off dates



Establish appropriate credit procedures at time of original booking and follow-up to ensure the information is received and submitted to accounting.  Coordinate follow-up on any client billing concerns with Convention Services partner, accounting and client as needed



Follow up with clients upon completion of their functions to gauge satisfaction, address concerns, solicit future business and solidify the relationship.



Conduct site tours for prospective clients.  Work with Operations departments to ensure that guest rooms and meeting space are suitable and ready for site tours.  Work with the Executive Chef and Banquet Team to ensure that taste testing appointments are successful and present our food and services in the best possible light.



Utilize budgeted funds to entertain clients and purchase items such as client appreciation or solicitation gifts.   Follow set procedures for check requests and purchase orders.



Prepare and send requested proposals and contracts to designated potential clients.



Coordinate and ensure accuracy of all details to appear on each Banquet Event Order.  



Coordinate all details pertaining to group room block working with Reservation Supervisor.



Detail all Catering business personally booked and remain in contact with meeting planners throughout the sales and detailing process.  Ask all appropriate questions and create BEOs within Company policies and standards, including all necessary details needed to host a successful function.  If necessary for the group, create and distribute Resumes at least 10 days prior to function start date.  Schedule and organize pre-convention meetings if necessary for the group.



 



Requirements:

 



Requirements:



Bachelor’s Degree in hospitality, marketing or management field and minimum of two years related experience, or an equivalent combination of education and experience.



Exceptional sales skills.



Ability to manage accounts.



Ability to coordinate with other managers across functional areas.



Excellent interpersonal, organizational, communication and negotiation skills.



Ability to manage multiple tasks effectively.



Computer proficiency to include email, Internet, word processing and Delphi.


Reference: 61125826

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