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1st/2nd Line Helpdesk Support Consultants - Gothenburg, Sweden - English speaking

Octopus Computer Associates

Posted on Jan 11, 2022 by Octopus Computer Associates

Not Specified, Sweden
Immediate Start
Annual Salary

1st/2nd Line Helpdesk Support Consultants - Gothenburg, Sweden - English speaking

(1st Line Support, 2nd Line Support, First Line, Second Line, Helpdesk)

One of our Blue Chip Clients is urgently looking for a number of 1st/2nd Line Support Consultant.

This role is based onsite in Gothenburg.

Please find some details below:

Description: Basic description of the role:

Provide end-user IT support and assistance: diagnostic and troubleshooting of issues, answering questions, maintaining a strong and trusted relationship with users.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Onsite hands and feet support contact for the customer. As the customer is a global organization, many of these contacts are in English both spoken and written.

Job Description:

1st and 2nd level Helpdesk for local and remote user assistance & support (supported hardware, software, applications, tools, and processes)

Onsite (hands and feet) support contact for Projects, Service Desk, and other teams

Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems, etc.)

ServiceNow call registration

Hardware break fix and maintenance

Paperwork for asset & finance management

PC preparations following our standard install & configuration procedures

PC and PC supply provisioning, startup training to new users

Work in shifts during regular office opening hours

Occasionally or exceptionally work outside office opening hours

Travel to other office locations if required

Apple Mac OS knowledge is a plus

Soft skills:

Curiosity - Problem solving - Customer service - Verbal face to face/remote, and written communication skills to interact with users and peers of various technical levels - ease to use communication tools like Phone, Teams, Skype, emails - Quality focus - Outstanding organizational, time-management and prioritisation skills - Rigorous.

The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.

Hard skills:

Help Desk Experience (experience of at least 6 months is a plus), LAN Basic Knowledge, Operating Systems, PC Proficiency, Software Maintenance, Internet security and data privacy principles, Average knowledge of English and local language (spoken and written).

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Reference: 1459485931

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