Content Designer - agile, digital
Posted on Jan 5, 2022 by Mercator IT Solutions
Mercator IT Solutions is looking for a Content Designer to be part of its growing consultancy arm.
Mercator has enjoyed continued growth over the past year and is now looking to increase its capability in the digital transformation space in both the Private and Public sectors.
Mercator IT Solutions is part of the Mercator Group with offices in the UK, France, Singapore and North America.
Mercator prides itself on empowering its people to provide real value to clients by delivering sustainable software solutions with long lasting benefits. We place personal growth and development at the heart of our business and we give our people the autonomy to own and shape their role.
Mercator is seeking a dynamic, forward-thinking Content Designer with excellent communication skills who can help Mercator in its continued transformation. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice.
Content designers are responsible for writing the content that will help users. You will work with interaction designers, user researchers, developers.
As a Content Designer you will be responsible for:
writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use
communicating credibly with a wide range of people inside and outside of Mercator
making sure customer journeys are the best they can be
managing relationships with subject matter experts to make sure content is accurate
being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department's style
being accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap
monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
identifying ways to improve the content and iteratively improving the product
being at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team
Skills and experience:
extensive experience of writing for the web, with proven ability of creating content that is accessible and usable
exceptional skills in convincing people that user needs and a usable approach is the only way to present information
proven experience in using metrics and user feedback to define/refine content
proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
experience in choosing the best format for displaying information to the user