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Release Manager ITSM

Request Technology - Craig Johnson

Posted on Jan 3, 2022 by Request Technology - Craig Johnson

Not Specified, PR
Immediate Start
$75k - $95k Annual

*We are unable to sponsor for this permanent Full time role*

Prestigious Fortune 500 Company is currently seeking a Release Manager. Candidate will support the efforts to develop, document, implement, and drive the activities around managing our ITSM Processes and will participate in the monitoring for process/Inventory accuracies through the use of internal controls, metrics and reporting. These duties will be conducted in the normal course of operations through ITSM process management activities, comparisons, reconciliations and other routine actions. The ITSM Process Manager Senior Consultant will be responsible to implement and maintain an ITSM Process Management Strategy and drive day to day activities across one or more groups to ensure that the Area Process Management approach is effectively managed and maintained from a governance and on-going operations perspective.


  • Responsible for the development and execution of the ITSM Process and integration across processes
  • Responsible for the effectiveness of the process
  • Drives the day to day activities to ensure the accuracy and maintenance of the ITSM Process
  • Participates on the appropriate ITSM Process boards and committees
  • Participates in the process Continual Service Improvement efforts
  • Actively works with all the cross-functional stakeholders PM, Dev, Security, Flight, UAT, Change Management, DevOps and NOCC to orchestrate, track and drive the release of new features and patches/hotfixes to production.
  • Plan and publish Release Calendar to meet business and tech-refresh needs planned (and sometimes unplanned) on the roadmap.
  • Maintain the artifacts (evidences of SDLC milestone sign-offs), that are mandatory for meeting SOX and audit control requirements.
  • Validating all pre-requisites are met before providing final sign off for waterfall releases, patches and agile releases
  • Monitor pre-production development and testing environments and manage the allocations based upon criticality of the demand
  • Approving emergency build and deployment requests to ensure critical blocking code fixes are available within tight SLAs
  • Tracking and driving code merge conflicts to ensure these are resolved in timely manner and the build is available in-time for testing
  • Approving branch unlock requests to ensure only needed code changes make it into the branch and only with an associated Jira


  • Experience as a Release Manager for at least 6 years in a large organization
  • Ability to script and generate Jira queries and/or VersionOne reports and create dashboards
  • Highly organized and methodical and ability to switch priorities constantly
  • Excellent verbal and written communication skills, ability to lead large meetings to actionable conclusions
  • ITIL v3 Foundations Certification
  • 1 ITIL Intermediate
  • Cobit Framework with Foundations Mastery Certification
  • Familiarity with the related ITSM Processes and Polices

Reference: 1450410043

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Release Manager ITSM

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