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Senior Video Support Engineer

Grupo Norconsulting SL

Posted on Dec 21, 2021 by Grupo Norconsulting SL

Amsterdam, Noord-Holland, Netherlands
Immediate Start
€350 - €350 Daily

Senior Video Support Engineer

Deliver E2E L3 support in the Entertainment domain/Video Operations

We are looking for experienced resources who have an Operations background and mindset; this position will be mainly managing L3 Support, which includes Pro-active Incident prevention, Incident Management, Triage, Managing the application support, Escalating to Vendors were required as part of the Incident process, Reporting Incident progress, closure etc.

Provide advanced Operation/Maintenance support on the Video solutions such as Horizon4, Apollo, Bento, Selene, HorizonGo 360 (OTT), Remote Booking, Replay etc. on a Pan-European level

Work on improving monitoring solutions and implement automation and Define + implement Operational requirements for monitoring and onboarding.

Participate in review activities (project plans, requirement, design and test case) to assume joint responsibility with other team members on quality and schedule

Key Skills:

  • Must have - Strong knowledge and hands-on experience with video systems (Transcoders, Packagers, Media Delivery etc.)
  • Must have - Strong knowledge and understanding of OTT Delivery protocols (HLS, Dash, HSS etc.)
  • Must have - Experience with DRM systems (PlayReady, FairPlay, Widevine)
  • Must have - Strong hands-on with Linux, Windows and Cloud (AWS, Kubernetes, VMWare) systems
  • Must have - End-customer handling capabilities and good communication skills (both spoken and written)
  • Hands-on with monitoring tools like Elasticsearch, Grafana, Kibana, Dynatrace, Extrahop etc
  • Hands-on with reviewing HLA, HLD, LLD and defining Operations Requirements and Deliverables
  • Hands-on experience with DevOps tools like Jenkins, Git, Chef, Ansible, Nexus, Bit Bucket etc.
  • Hands-on with administering MySQL databases, Python application scripts and storage systems
  • Experience with a variety of Back End persistence, queuing and networking technologies
  • Self-starter with strong ownership in delivering results and the ability to work without supervision
  • Competency in support processes, SLA, issue resolution, monitoring, and metrics

Reference: 1438016844

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