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Technical Author (Madcap flare, RoboHelp) - FULLY REMOTE

Jumar Solutions Ltd

Posted on Dec 20, 2021 by Jumar Solutions Ltd

Home Based, United Kingdom
IT
24 Jan 2022
£40k - £45k Annual
Full-Time
We are looking for a Technical Author with a track record of delivering high quality technical documentation for software applications.

Madcap flare or Robohelp experience are essential for this role - as is Single Sourcing experience

This role will be fully remote/home based - candidates can be based anywhere in the UK (must be UK based).

The starting salary is excellent and the company benefits include: Fully remote, Training, Flexible working environment, Excellent pension, Life assurance, Healthcare, and tax efficient flexible benefits to suit your needs.

As the successful candidate, you will join a small team of authors who are based in various locations around the UK and India. Collectively, the team is responsible for providing online help, user guides, system administration guides, training material, release notes and other documentation (as required) for a wide variety of software products. In addition, the team produce How To' videos and downloadable Quick Start' guides for inclusion in the online help.

As an experienced Author, you will be given the opportunity to become take ownership of at least one product. However, you will also be expected to assist other members of the team working on different products as the need arises.

Additionally, you will work closely with the Documentation Manager to explore ways in which the team can improve the end-user experience and adopt any new ways of working agreed as a result.

Essential:
  • Considerable Technical writing experience in a software development environment
  • Good working knowledge of MadCap Flare (or RoboHelp)
  • Ability to use MadCap Flare (or RoboHelp) to generate online help and user guides
  • A good understanding of technical authoring processes including single-sourcing
  • Good working knowledge of HTML/XHTML
  • Ability to manage very large projects with minimal supervision
  • Ability to work effectively on own initiative
  • Good time management with the ability to work to and meet tight deadlines
  • Strong command of the English language
  • A team player with good communication skills
  • Excellent writing skills with the ability to explain technical concepts in layman's terms
  • Good technical understanding of IT systems in general
  • Ability to absorb new and complex information quickly
  • Ability to compare documentation to the software with meticulous attention to detail
  • Good working knowledge of Microsoft products specifically Word and Excel
Desirable:
  • Working knowledge of MadCap Capture
  • Working knowledge of MadCap Mimic
  • Working knowledge of CSS
  • Good working knowledge of the Agile development methodology
  • Good working knowledge of JIRA
Benefits:
  • Single Private Medical Cover (with the option to select family cover at an additional cost)
  • 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
  • 4 x basic salary life assurance cover
  • A Group Pension Plan with fantastic employer contributions
  • A selection of tax efficient flexible benefits to suit your individual needs
  • Plus more!

If you are interested in being considered, please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion.

Reference: 1436858332

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