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IT Managed Service Transition Manager

Posted on Dec 17, 2021 by Parity Professionals

Dublin, Ireland
Immediate Start
£410 - £550 Daily

IT Managed Service Transition Manager - £550/€640p/day (Inside IR35) 6Mos

Parity Group are recruiting on behalf of a market leading retail organisation, who is looking to recruit an experienced IT Service Transition Manager on an initial 6-month, Inside IR35 (Umbrella) contract. This role will be initially remote working before reporting to their site in Dublin or Reading. The successful candidate will need to commence the role by mid-November.

The Role

An experienced Managed Service Transition Manager is required to transition two critical elements of the organisation's technology service management function. Will manage transition end to end, ensuring transition deadlines are met by all parties, a comprehensive handshake is undertaken and there is zero impact to the business during transition.

Essential Skills & Experience

  • Multiple years' experience working in service transition role.
  • Flexibility to continually work under changing and different work scenarios
  • Strong supplier/partner management experience
  • Service transition related risk management
  • Strong change management awareness
  • Service Management capabilities. ITIL accreditation at minimum to Foundation level essential.
  • Maintains focus on the whole life of service delivery (design, develops, delivers and operates)

Key Responsibilities

  • Managing the Service Transition life cycle from the initial Project kick-off through to go live, ensuring the appropriate processes have been followed and relevant approvals obtained.
  • Review of incumbent MSA/SOW and proposed SOW's/MSA's from new Managed Service Partner and ensuring alignment
  • Service Transition of incumbent to new Service Desk and ITSM Managed Service Partner
  • Service Transition Plan
  • Managing all stakeholders to ensure that deliverables are achieved throughout the transition life cycle.
  • Proactively & effectively manage transition risks and issues.
  • All necessary governance (policies, processes, procedures, training, build, etc) documented
  • Weekly/Monthly Project Reports
  • Budget management
  • Tracker (RAID - Risks, Actions, Issues & Decisions) Document
  • Project Closure Report
  • Full compliance with internal ITIL process and internal PMO process areas.

If this sounds like the role for you, or you would like further information, please contact me, Kieran White or or simply click on the apply button.

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Reference: 1434249736

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