This Job Vacancy has Expired!

Catalogue Request Analyst

Posted on Dec 16, 2021 by Brookwood

London, United Kingdom
Immediate Start
£362 - £362 Daily
Catalogue Request Analyst
We are supporting a public sector consultancy.

You Must be Eligible for SC or BPSS Clearance

Location: UK/Remote

Duration: 7 Months
Day Rate: £362.20 Inside IR35


Maintain all items in the Service Catalogue throughout their life cycle, including associated workflows and attributes, working with Service Owners
Ensure that information about each Catalogue item is relevant and up to date on the Service Catalogue
Work with the Service Request Analysts to maintain the accuracy of the Service Requests within the Service Catalogue
Ensure that the information in the Service Catalogue is consistent with information in the Service Portfolio, Strategic design of the Enterprise Catalog and Service Portfolio and drive toward a single system of engagement
Coordinate and facilitate discussions and working sessions between Service Catalog Management and other processes, especially asset, configuration management, portfolio management, and request fulfilment
Ensure ownership of each Service Catalogue item by the appropriate Service provider is well understood
Complete regular reviews of the Service Catalogue with internal stakeholders and the supply chain to ensure relevance to business needs and requirements and services delivered to SL
Update and maintain the Front End of the Service Catalogue within the relevant toolset
Monitor the Service Catalogue queue in the ITSM Toolset
Review requests for changes to the Service Catalogue, for example additions, changes, removals
Increase over time the usage of the Service Catalogue and enhance the scope of the Service Catalogue where suitable
Design Service Catalogue models
Define the SRD for Requestable offerings
Define, create and maintain SCM reporting

Reference: 1433492332

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