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Account Manager

Ricardo Energy & Environment

Posted on Dec 16, 2021 by Ricardo Energy & Environment

Manchester, Lancashire, United Kingdom
Immediate Start
£35k - £50k Annual
Role Title: Account Manger

Location: Flexible (Office or Home based) - London / Manchester / Harwell

Salary: 35,000 - 50,000

Ricardo Energy & Environment (REE) is a leading sustainability consultancy combining energy, climate change, environmental and chemical risk expertise with strong IT and economics capability. Operating across the world, we work in partnership with our clients to help transform the way they work, empowering business leaders with award winning consultancy advice. With unrivalled sector insight and a reputation for producing innovative solutions, we offer a stimulating and rewarding environment in which to work.


The key objective of this role is to provide excellent account management across a breadth of accounts. Seeking opportunities to up and cross sell our services, whilst maximising customer retention. Secondary is to maximise the client relationships to derive key market and competitor insights to define further product development and business growth.

This role will form part of Ricardo's wider Sales Team, reporting directly to the Head of Account Management.

Key accountabilities:

* Account Development - the account manager will be working directly with allocated accounts to develop these, both in terms of up sell and cross sell. Opportunities will be identified and developed through forging strong, close working relationships with the clients, and through proactive lead development activity and managed through to close. This will include account retention.
* Account management - The Account Manager will help implement specific activities which support the account management strategy; to ensure client satisfaction and efficiency of delivery, communications and service management. There will be an emphasis on external communications in order to raise the profile and leverage cross sell/up sell opportunities
* Engagement- The Account Manager will focus on engaging directly with the client base to achieve the above, and also to identify key market insights, including market trends, regulatory challenges and competitor activity. They will input into the business development strategy internally which ensures we are demonstrating our value and differentiation versus our competitors, whilst identifying new product development opportunities. This includes the opportunity to cross sell wider R:EE products and services.
* Managing risk - They will act on any issues affecting prompt payment, satisfaction, long-term retention, etc. recognising, and where possible, preventing any risks arising from non-standard delivery.
* Guidance - The Account Manager will liaise with internal teams whose roles relate to service delivery, e.g.: emergency responders, procedures, data, accounts and sales teams to advise and provide guidance on elements of Account Manager enabling others to deliver a high-quality service.

Key competencies and experience:

You should be able to demonstrate the below criteria

* Broad experience of Account Management sales, retention best practice
* Demonstrable experience of quickly establishing relationships within accounts and leveraging relationships to achieve personal and business objectives.
* Experience of over-performance against individual account management development and retention targets
* A professional, organised and disciplined individual who has a proven track record of effectively and efficiently managing a large customer base.
* An awareness of how to make effective decisions in a complex delivery environment, balancing the business development objectives with the clients requirements.

Desirable experience

* Experience of working within a consultative sales environment, for example within a consultancy, software, or similar environment.
* Experience in working within a risk management, chemical response, regulatory or safety business area.
* Experience working with a CRM system, especially MS Dynamics, would be an advantage

Skills and behaviours:

* An organised, commercially aware, target focused Account Manager professional who appreciates excellent customer service and client relationships are critical to the achieving this.
* A team player able to work with a wide range of stakeholders both inside and outside of the organisation, being comfortable and confident in working with clients to ensure they are getting value from our services, and seeking further support opportunities
* Committed to continuous improvement of the business, the service delivery, and the clients risk management.
* Enthusiastic about sharing knowledge and expertise with the team to encourage improvement in the function of the customer service team as a whole
* Comfortable working in a dynamic operational environment, occasionally involving elements of quick decision-making
* Willing to embrace Ricardo's values of Passion, Innovation, Integrity and Respect and aim to lead others towards high standards of behaviour and performance.

Working here:

This is an exciting and rewarding place to work, with the opportunity to make a difference. You will have a fantastic opportunity to develop your career with us through our broad range of projects, mentoring opportunities and a personalised approach to your learning and development.

We are always keen to hear from people who have driven, ambition and a flair for innovative thinking. Ricardo Energy & Environment has an ambitious diversity, equality, and inclusion approach as explained here.

Our People are important to us and we take pride in our wellbeing programmes and policies that support individuals including flexible working, carers policy, mental health first aiders and readily available support through our extensive Employee Assistance programme.

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Reference: 1433146747

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