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Systems Analyst

CACI Network Services

Posted on Dec 13, 2021 by CACI Network Services

London, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Systems Analyst

Overall responsibility:

Documenting and templating (Service Wrapping) core security services will enable the SOC to make those services available in the Security Service Catalogue as items for selection by the organization and its clients. Thus enhancing the security posture of the organisation as a whole. It will also enhance uniformity of services delivery and incident management, thus enabling improved compliance to NIS regulations.

The role of the Service Designer is to work on the analysis, design, prototyping and delivery of end to end processes and services. All services and processes will fit into the overall service delivery framework and strategy.

This role will develop the following services:

Service to be provided by the Consultant include:

  • Gathering and managing requirements for Services
  • Facilitating stakeholder workshops to develop provisioning processes
  • Articulating technical requirements to development teams
  • Supporting the implementation of processes
  • Producing Service-related documentation for both internal and external use

Skills/experience:

  • The Service Designer should be familiar with ITIL Service Management and have experience of developing and implementing operational models.
  • Able to communicate effectively across organisational, technical and political boundaries, understanding the context. Can communicate complex and technical information to non-technical audiences.
  • Works with minimal support and can influence and mentor others.
  • Able to listen to the needs of the technical and business stakeholders and interpret between them.
  • Able to understand and work within the given constraints. Capable of ensuring compliance against constraints by adapting products and services where needed.
  • Facilitates difficult discussions within the team or with diverse senior stakeholders.

Reference: 1429789694

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