Customer Service Advisor
Posted on Dec 8, 2021 by CV-Library
Location: Teviot House - Edinburgh Gyle
Start date: January 2022
Rate of pay: £10.33 per hour
Working Hours: Monday to Friday - 9-5 No Weekend Working
Length of contract: Minimum 6 months with good opportunity to be extended
As a customer service advisor, you will be key to Helping British Businesses Prosper by supporting UK businesses within a responsible, sustainable and inclusive bank. As a customer service advisor, you will be the first point of contact for all business banking customer enquiries. You do not need previous customer service experience, but you do need a real can-do attitude. As a customer service advisor, you will be responsible for delivering a first-class service, using effective questioning and listening skills whilst building a rapport.
Your role as a customer service advisor includes:
Working in Account Opening Centre team - Business Banking.
Talking customers through the application process for opening a business account with the bank.
Dealing with a mixture of customer in and outbound calls.
Processing new business account applications through inhouse systems.
Building relationships with customers.
Administration work - Updating inhouse systems.
Carrying out checks on application forms making sure the customer meets the banks criteria.SKILLS REQUIRED:
Excellent communication skills both verbal and written
Ability to engage empathetically with customers
Confident using a computer and updating systems
Teamwork - looking to help colleagues around them
Adaptable and able to flex to changesWHAT'S IN IT FOR YOU?
Working as part of a diverse workforce that embraces individuality
Being part of a team that helps Britain prosper
Excellent paid training and on-going support
Competitive rate of pay/pay progression after 6 months
Potential for extension or a permanent contract
Successful candidates must go through vetting checks and must pass a CREDIT CHECK and a DISCLOSURE SCOTLAND CHECK.
If you are interested please apply with your most up to date CV, alternately send your CV to
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