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Trainee IT Support Analyst


Posted on Dec 7, 2021 by CV-Library

Chelmsford, Essex, United Kingdom
Immediate Start
£20k - £25k Annual
Success Recruit are currently working with a professional & well-respected financial services company based in Central Essex who are looking to recruit a Trainee IT Support Analyst for first- and second-line fix support.
The successful Trainee IT Support Analyst will be expected to:
* Have a passion for working in an IT environment
* Be able to work across various programs and devices
* Have strong communication skills both written and verbally
The successful Trainee IT Support Analyst will be rewarded with:
* An opportunity to be a valued team member in a friendly company
* Friendly and modern offices with parking on a first come basis
* Opportunity to learn and develop within a growing business
Job Description:
The purpose of this position is to support all incoming incidents and requests, ensuring these are logged and progressed in accordance with guidelines and procedures. You will be supported daily within a team but must be able to work on your own initiative, along with strong communication skills and must be highly user focused.
Duties to include but not limited to:
* Provide technical support to staff and maintain a record of IT requests
* Troubleshoot areas of poor performance
* Keep users informed of the ticket lifecycle
* Deliver an efficient service ensuring that user satisfaction is kept at a high level
* Troubleshoot and resolve Incidents across the full range of systems, applications, and technologies at first contact via remote systems access or by providing deskside user guidance
* Facilitate and support internal office moves (IT equipment only) and new user set-ups
* Cabling and network patch management
* Stock and asset control
* Assist in various application and infrastructure projects
* Identify IT security vulnerabilities
Monday - Friday, 08.45am - 5.15pm
Up to £25,000 DOE dependant on experience
Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly!
In the meantime, we wish you all the best in your new job search and finding a position you will be happy long term within

Reference: 215338558

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