This Job Vacancy has Expired!

IT Support Analyst

CV-Library

Posted on Dec 7, 2021 by CV-Library

Bury St Edmunds, Suffolk, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time
We are working with a global business based in Bury St Edmunds who are looking for an IT Support Analyst to join the team. You will be providing 2nd and 3rd line support whilst being an escalation point for 1st line support. Alongside the support aspect of the role, you will have the opportunity to work within a variety of projects ranging from till systems to migrating servers.

What is the job?

Participate in support rota and provide telephone and email support to end users during busy periods, aiming to provide a first time fix to all callers within agreed SLA’s.
Carry out analysis and document business/user requirements for new requests.
Develop support skills in telephony/network/desktop/server technologies and cloud hosted services.
Assist in support of core services to include Microsoft Dynamics Navision, Ecommerce, EPOS, Azure, SQL, JET Reporting, Power BI, WAN, WLAN, LAN, Server, Desktop, Mobile Devices including apple device such as Smartphones and Tablets.
Assist the IT Support Manager/Director with project related tasks.
Participate in out of hours support rota.
What do you need?

Strong experience with office 365, Azure, Server OS 2003 – 2019, SQL Server, Ecommerce platforms, Web service integration
Excellent customer service skills
Ability to build relationships quickly and must be comfortable communicating at all levels
Exposure to project planning/co-ordination.Working in a global team you have the opportunity for pre-planned international travel, continued training and development and remote working is also available following your settling in period. You will be working within a great team who have some great technical ability so the option to share and grow your technical skillset is abundant. If you have the relevant experience and are looking for a new position then contact Ryan at Pure to discuss how this opportunity may be right for you

Reference: 215332446

Set up alerts to get notified of new vacancies.

Similar Jobs

IT Support Analyst

Greater London, United Kingdom

£27.5k - £30k Annual

IT Support Analyst

Lancashire, United Kingdom

£25k - £30k Annual

IT Support Analyst

Greater Manchester, United Kingdom

£25k - £30k Annual

IT Support Analyst

Cheshire, United Kingdom

£25k - £27k Annual

IT Support Analyst

West Sussex, United Kingdom

£25k - £30k Annual

IT Support Analyst

Weston-super-Mare, Somerset, United Kingdom

£28k - £30.5k Annual

Support Analyst

Didcot, Oxfordshire, United Kingdom

£23.5k - £23.5k Annual

IT Support Analyst

City and County of the City of London, United Kingdom

£30k - £35k Annual

IT Support Analyst

Cheshire, United Kingdom

Annual Salary

Support Analyst

Nottinghamshire, United Kingdom

£45k - £50k Annual