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IT Support/Engineer

CV-Library

Posted on Dec 3, 2021 by CV-Library

Greater London, United Kingdom
IT
Immediate Start
£25k - £25k Annual
Full-Time
Our client is a global leader in their field, providing secure products and services across financial, telecoms and technology-based sectors. Based in Wembley close to NW London, they are looking to recruit a shift-based Production IT Engineer to join their Operations Services team to look after systems & data processing.

The Production IT Engineer will be required to work with the other engineers on rotating early - late shifts and be involved with the following activities:

- Ensuring inbound and outbound customer files are processed / generated and successfully transmitted

- Roll out of new products, applications and configurations in conjunction with Customer Product Managers

- Creation and actioning of test plans to ensure system integrity & stability

- Completion of all associated administrative duties such as change logs, incident logs, work instructions and quality documentation

- Raising, analysing and actioning incidents within an ITIL framework

The site operates on a early/late shift basis 5 days a week, and therefore Production system availability is paramount. The successful candidate must be able to work to tight timeframes in a pressurised environment, have a quick & analytical mindset and be able to apply fixes to ensure system downtime is minimised.

Production IT Engineer Position Overview

* Day-to-day reconciliation of inbound / outbound files

* Creation / amendment / retirement of customer products

* Installation, configuration and test of in-house developed applications and services

* Completion of fully auditable logs and paperwork trails for all activities

* Escalation of incidents to appropriate departments when required

* Configuration of manufacturing equipment

* Recording and effective management of Production IT incidents / problems / faults

Production IT Engineer Position Requirements

* Formal IT qualification or higher education essential

* Experience with IT help desk advantageous

* In-depth Windows OS understanding

Experience of working with custom-developed applicationsv

Reference: 215309990

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