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It Support Analyst

CV-Library

Posted on Dec 3, 2021 by CV-Library

Carlisle, Cumbria, United Kingdom
IT
Immediate Start
£35k - £40k Annual
Full-Time
IT Operations Support Analyst (x4)

* Cumbria

* c£35,000 to £40,000 per year (+ on-call allowance)

Skills and Experience:

* 4+ years appropriate IT background and experience

* Strong IT Support background to Level 1 and 2 IT support

* Microsoft Exchange

* Familiar with SAN/NAS back-up and recovery processes

* Supporting business continuity planning and testing

* Device driver and firmware management (device patching)

* Appropriate customer facing/user support experience – Level 1 and 2

* Demonstrable experience in supporting Windows Server technologies

* Demonstrable Unix support provisioning

* Infrastructure hardware support experience

* IaaS / PaaS

* Virtual Machines

* ITIL practices and processes

* Knowledge and understanding of working to defined SLAs

* Full and clean drivers licence

The Opportunity:

My client are a managed service provider currently looking to hire several IT Operations Support Analysts. You must be able provide a proactive and reactive technical support service to achieve customer satisfaction as required across the customer environment. The IT Operations Analyst is responsible for providing first-class IT support, maintaining and managing the customer’s datacentres’ ICT infrastructure. The role is based on-site at the customer’s premises during regular core working hours, with out-of-hours on-call support being provided by a team of 4 on a rotational shift basis.

Applications:

To learn more about our client and this great opportunity on offer working as an IT Operations Support Analyst based in Cumbria; please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest CV and I’ll call you back to discuss the role in more detail

Reference: 215309317

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