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Support Analyst

CV-Library

Posted on Dec 2, 2021 by CV-Library

Crewe, Cheshire, United Kingdom
IT
Immediate Start
£18k - £24k Annual
Full-Time
Role

Do you have experience supporting clients by investigating, diagnosing and solving technical issues? Our client are currently looking for a Support Analyst to be based in the Crewe office, you would be tasked with logging and processing support cases, responding to incoming enquiries and ensuring clients receive a high-quality service.

As a support analyst it's important you have excellent communication skills as you will be talking to clients and key business users to determine the nature of any technical issues. You will work closely with other Support analysts and will work effectively and prioritise to meet deadlines.

Duties and responsibilities

To investigate, diagnose and solve clients support cases, ensuring clients receive a high-quality service.

* Logging and processing support cases

* Responding to incoming enquires

* Investigating, diagnosing and solving issues and requests for service

* Talking to clients / key business users to determine the nature of any problems they encounter

* Escalating & liaising with our wider professional services staff

* Ensuring clients are kept up to date with their cases via telephone and email

Skills and experience

* IT literate

* Strong communication skills including; telephone and face to face

* Keen eye for detail

* Problem solving skills

* Work effectively and prioritise to meet deadlines

* Investigative and analytical skills

Location

Crewe

Benefits

* Fantastic company to work for

* Part of Staffordshire University Alumni

* Competitive salary

* Career progression

* Perfect role for a Graduate

Reference: 215309153

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