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Customer Service Advisor

CV-Library

Posted on Dec 1, 2021 by CV-Library

Coventry, West Midlands (County), United Kingdom
Customer Service
Immediate Start
£11.4 - £11.4 Hourly
Contract/Project
Job Title: Customer Service Advisor
Location: Coventry, Foleshill Enterprise park, Courtaulds Way, CV6 5NX
Rate/Salary: £11.39 per Hour + 33 days holidays (25days/8BH) (rate equivalent to £23,691.00)
Duration: 12 months+
Residency: UK

The Role:

Hours:- Monday - Friday, 8.30am - 5pm

Our client is seeking a keen, pro-active, enthusiastic Customer Service Advisor's to carry out the following duties:-

Answering 50+ phone calls per day
Resolving customer issues
Raising and progressing returns and invoice queries
Dealing with root cause analysis and issue prevention

Working as part of a small, friendly team, the clients office provide a good working atmosphere and working relationships between departments. (Car Parking available)

Skills:
As a Customer Service Advisor you will
Current relevant experience required for the Customer Service Advisor role in an office environment
Able to multi-task
Able to deliver a first class customer experience in a fast-paced customer focused environment
IT literacy including Excel
Good attendance and timekeeping required

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients

Reference: 215298126

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